Shareview Dealing Help for Investment Accounts and ISAs

Shareview Dealing currently offers the following types of account:

• Investment Account – Shares are held in an electronic form. This means that you do not have to hold share certificates, which ensures that your shares are always safe. It also speeds up the dealing process as you do not have to forward share certificates to us to make a trade and there are no transfer forms to sign. We take care of all the administration and paperwork so that you can focus on your investment decisions.


• Stocks and Shares ISA – This account has the same account features as the Investment Account while maximising your tax savings in a Flexible way, allowing withdrawals and then replacing the money in the same tax year if required.

When you open a Stocks and Shares ISA we automatically open an Investment Account for you. The Investment Account is also available for joint dealing. This is available to two or more people sharing a bank account who are both aged 18 or over.

The quickest way to open some types of account is by applying online, more details can be found here. We will usually be able to open your account immediately. Then you can use a debit card to fund the account and trade right away.

You can also obtain application forms from the forms section of our website or by phoning our Customer Experience Centre on 0345 300 0430

To ensure that our service is compliant with Money Laundering legislation, we need to validate your postal address by sending you an Account Activation code; activate your account by entering this code when you log in or by calling the Customer Experience Centre. The code will only be requested once.

Until you receive the Account Activation code, you’ll still be able to log in and trade but account funding will be limited. Your account must be activated within 30 days – after that time it will be locked. If you’ve not received the code from us or have mislaid it, call our Customer Experience Centre and we’ll send you a new code. We will only request an Account Activation code if you have opened your account and chosen your PIN online.

We aim to have all accounts open within three days of receipt but it is usual for us to open accounts on the day the application form and any supporting documentation is received.

Once your application has been processed, a welcome letter will be sent to you with your account number. The PIN, which you must change the first time you log on to the secure site for security reasons, will be sent under separate cover.

You can start trading as soon as you have cleared funds or stock in your account.

We ask for your National Insurance number for identification purposes, and for reporting under the MiFID II regulations and to HM Revenue and Customs. It is one of the details we may ask you to confirm when you call our Customer Experience Centre.

Setting up the Direct Debit mandate allows you to transfer funds quickly and easily from your bank account to your Shareview Dealing account and vice versa, using our online facility or by calling our Customer Experience Centre.

Please note that it takes 10 working days to set up the Direct Debit facility through the UK banking system. A debit card will allow you to use your account immediately.

No, not at all. Regular payments will only be made if you have given an explicit instruction for such payments to be made. Equiniti will only use the Direct Debit facility to draw funds on your instruction or to cover any account fee applicable.

Yes, it is possible to delegate dealing authority to another party by completing the Third Party Authorisation Form.

The disclosure of an account holder's PIN and other account details to another party is a matter for the account holder. In cases where the account holder agrees to delegate dealing authority to a third party, it will be necessary for the third party to have access to the account number and PIN. However, these details remain the responsibility of the account holder who should ensure that the security of their account is not compromised in any way.

An Equiniti Investment account is an easy and efficient way to buy and sell shares, both online and over the telephone. The Equiniti Investment Account is a nominee dealing account, whereby your holdings are held electronically in our nominee name – you remain the beneficial owner. This means that you do not have the hassle and worry of share certificates, as all shares are held in a secure online account.

We pride ourselves on continuing to have one of the most competitive Investment Accounts on the market.

In addition to this benefit, this account also benefits from:

• Easy to open & quick to set up


• Buy shares from as little as £1.75 per trade per stock


• Transfer your paper share certificates with a CREST form


• Add funds from your bank account by Direct Debit or use your Debit Card


• Online or telephone dealing and management


• All shares held electronically and securely


• Clear online views of your portfolio at summary and detailed level


• Real time price quotes


• Joint account option


• Income from Dividends can be paid to your bank account or reinvested into additional shares

Click here for more information

We offer a full, simple to use online and telephone execution-only investment service.

There is no minimum investment for an Investment account.

Equiniti, currently, do not pay any interest on any balances in an Investment Account.

You can find all of our Rates and Charges for online and telephonehttps://www.shareview.co.uk/4/Info/Portfolio/default/en/Home/Products/Documents/RatesandChargesIAISA.pdf"> here.

The Investment Account custody fee is payable half yearly, in advance, in April and October.

As a default, we take all fees in the following order of priority, to ensure any tax-advantaged accounts are not affected first:

1. 1. Investment Account – if the monies are available to cover the fee in full


2. 2. Direct Debit – collected from the nominated bank account if an active DD mandate is held

To update your preferences, so that all fees are automatically collected by Direct Debit, please contact our Customer Experience Centre by secure message or call 0345 300 0430.

Note: if you hold a Shareview ISA and Investment Account, no fee is applicable for the Investment account

The quickest way to open an Investment Account is by applying online, here. We will usually be able to open your account immediately. Subsequently, you can use a debit card to fund the account and trade right away.

Alternatively, you can fill out an Equiniti Investment Account Application Form here, or you can call our Customer Experience Centre on 0345 300 0430

To deposit certificates with Equiniti you will need to complete and sign a CREST transfer form for each holding. If you hold multiple certificates of the same company, only one CREST transfer form is required. You will then be required to send us the CREST transfer form along with the certificate(s) and we will then arrange for these to be deposited into your account.

If the certificates are worth a significant amount, you may wish to consider sending the certificate(s) via registered post.

The form, which includes an example of a completed CREST transfer form, can be located within the forms sections here.

Please post these documents to:

Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

If you cancel the Direct Debit to your Investment Account, all custody fees will be debited from the cash balance within your account and you would not have the ability to set up any regular Investment Instructions. Any fees owed to you would need to be paid by alternative methods that could incur a charge.

Individual Savings Accounts (ISAs) were introduced by the UK Government in April 1999 to promote saving and investment amongst individuals in the UK. Rules of the scheme have changed several times since they started but currently allow UK citizens 16 years plus to save up to £20,000 per annum free of tax.

ISAs provide customers with a tax efficient way of investing. They are available to UK residents and certain other qualifying individuals, aged 16 or over, in the case of a Cash ISA, and 18 or over, for other ISAs. You can open/subscribe to a Cash ISA, Stocks and Shares ISA, Lifetime ISA, Help to Buy ISA and, if eligible, a Junior ISA in the same tax year, subject to the annual subscription limits per person, but you cannot subscribe to more than one of each in any one tax year. i.e. you could have a Stocks and Shares ISA with Shareview Dealing, and you could choose another provider for a Cash ISA, up to the total allowed for the year in which you are investing. You cannot subscribe to more than one Stocks and Shares ISA or more than one Cash ISA in the same tax year.

NOTE: Shareview Dealing offers a Stocks and Shares ISA only.

To open a Stocks and Shares ISA you must:

• Be 18 years or over.


• Be UK resident for tax purposes or a Crown employee or the spouse/civil partner of a Crown employee.

You cannot hold an ISA jointly with, or on behalf of, anyone else.

Once logged in to your account, visit Cash Statement and the amount you have contributed this year is displayed, with the unused ISA allowance (subscription remaining) underneath.

As we offer a Flexible ISA, money taken out of the ISA as cash can be replaced in the same tax year without counting towards the ISA subscription in that tax year.

Stocks and Shares ISAs are tax-efficient products as there is no Capital Gains Tax to pay on any profits from the account. Tax credits can no longer be reclaimed on equity dividends but interest earned on corporate bonds and gilts remains tax free. Higher rate taxpayers benefit even further as they do not have to pay any higher rate tax on share dividends.

You don't have to declare income and capital gains derived from ISA investments on your tax return and you can take your money out at any time without losing tax relief.

SAYE customers. At maturity, shares moved into our ISA within 90 days of them being available to you are exempt from CGT upon their eventual disposal. Because this is a Flexible ISA, money can be taken out as cash from an existing ISA and the "hole" left behind can be filled with shares to the same value from the SAYE within the 90 day rule and this does not affect the amount you can subscribe in that tax year. New ISA customers can subscribe, then take money out as cash to the Investment Account and replace the money with further shares from the SAYE maturity without it counting towards the subscription, provided it is all done within the 90 days of the SAYE maturity and any money taken out is replaced in the same tax year. The extent and value of any ISA tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change.

Depositing money into your ISA is as easy as one, two, three:

1. 1. Login to your Shareview Dealing account
2. 2. From your dashboard, select ISA from the drop down menu on the left then select 'payments'
3. 3. Use your debit card to top up instantly or easily set up a bank transfer from your nominated bank account

 

We offer a Flexible Stocks and Shares ISA.

Our Stocks and Shares ISA allows you to hold or invest in all ISA eligible shares. With the flexibility of withdrawal options with no penalties if repaid to the account before the end of theat tax year.

SAYE customers. At maturity, shares moved into our ISA within 90 days of them being available to you are exempt from CGT upon their eventual disposal. Because this is a Flexible ISA, money can be taken out as cash from an existing ISA and the "hole" left behind can be filled with shares to the same value from the SAYE within the 90 day rule and this does not affect the amount you can subscribe in that tax year. New ISA customers can subscribe, then take money out as cash to the Investment Account and replace the money with further shares from the SAYE maturity without it counting towards the subscription, provided it is all done within the 90 days of the SAYE maturity and any money taken out is replaced in the same tax year.

There are a wide range of investment types, including:

• UK and International Shares
• Bonds and Gilts
• Investment Trusts.
• Exchange Traded Funds (and Exchange Traded Commodities)

For the 2020/21 tax year, the overall ISA subscription limit is £20,000, less any contributions to any other permitted ISAs. Any additional amount over the subscription limit will not be accepted.

You can view all our current Rates and Charges https://www.shareview.co.uk/4/Info/Portfolio/default/en/Home/Products/Documents/RatesandChargesIAISA.pdf">here

The ISA custody fee is payable half yearly, in advance, in April and October.

As a default, we take all fees in the following order of priority, to ensure any tax-advantaged accounts are not affected first:

1. Equiniti Investment Account – if the monies are available to cover the fee in full


2. Direct Debit – collected from the nominated bank account if an active DD mandate is held


3. ISA – failing options 1 & 2, the fees are recovered from the ISA balance.

To update your preferences, so that all fees are automatically collected by Direct Debit, please contact our Customer Experience Centre by secure message or call 0345 300 0430.

The quickest way to open an ISA is by applying online, here. We will usually be able to open your account immediately. Subsequently, you can use a debit card to fund the account and trade right away.

Alternatively, you can fill out an Equiniti ISA Application Form here, or you can call our Customer Services on 0345 300 0430.

Although ISA rules prevent you from transferring shares from paper certificates directly in to a Stocks and Shares ISA, with our ISA you get a free Investment Account. This is a nominee dealing account into which you can transfer your certificated shares and you can use this account to help put shares into your ISA.

Once your shares are transferred in to an Investment Account you can sell them, transfer the money into your ISA and repurchase the shares within your ISA account, giving you the tax benefits. This can be done easily online or by calling the Customer Experience Centre on 0345 300 0430. You will, however, be liable for any changes in share price which happens during this process and applicable trading fees will apply. The sale of shares for the purpose may give rise to a Capital Gains Tax (CGT) liability.

To transfer your certificated shares into your Investment Account please complete a CREST Transfer form and send it with your certificates to: Equiniti, PO Box 4605, Worthing, BN99 6QY.

Your shares will then be held in electronic form on your behalf in the Investment Account. You can then follow the steps above to repurchase the shares and hold them in your Shareview Dealing ISA.

If you’re posting any valuable documents, such as share certificates, you may want to send these by registered mail.

Your ISA will end on the date of your death. There will be no tax to pay on income or capital gains up to that date, but your personal representatives will have to account for tax on any income or gains arising after your death. Equiniti will either, sell the investments and pay the proceeds to your personal representatives (or a beneficiary of your estate), or transfer the investments directly into their hands, following the completion of the bereavement process.

You can only subscribe to an ISA if you are resident in the UK for tax purposes (ask your Tax Office if you are in any doubt about this).

Crown employees or the spouse/civil partner of a Crown employee, who work overseas and paid by the government, are eligible to subscribe to an ISA.

If you open an ISA in the UK and then go abroad, you cannot continue putting money into the ISA (unless you are a Crown employee working overseas) after you cease to be UK resident. However, you can keep your ISA and you will still get UK tax relief on investments held in the ISA. When you return and become UK resident again, you can start putting money in again (subject to the normal annual limits).

If, by mistake, you put too much money into your ISAs, the excess payments are invalid, and you are not entitled to any tax relief on income from investments purchased with the excess payments.

You can transfer any share you get from:

1. (1) an HMRC approved SAYE share option scheme run by your employer (that is, a savings related share option scheme)

or

2. (2) a Share Incentive Plan

into a Shareview Dealing ISA without having to pay Capital Gains Tax on their eventual disposal.

This means you can transfer shares at their current value (not their purchase price) up to annual ISA Subscription limit (assuming that you make no other subscriptions to ISAs, in that tax year).

You must transfer the shares within 90 days from the day they cease to be subject to the Plan, or (for approved SAYE share option schemes) 90 days of the exercise of option date. Your employer should be able to tell you more.

Additionally, as this is a flexible Stocks & Shares ISA it means:

• If you already hold stock/cash you can move an amount out of your existing ISA and replace it in the same tax year by the same amount without counting towards your ISA subscription. It is therefore within the tax rules to “make room” in your ISA for shares exceeding the £20,000 subscription limit in the 2020/2021 tax year equal to the amount you are replacing, plus the subscription in the year if not already made.
• If you open a new ISA, you can move the shares into the ISA as shares up to the maximum £20,000 subscription (less any other ISA/LISA subscriptions). Then it is possible to sell down to cash an amount up to the full ISA subscription in the tax year, move the cash outside the ISA and replace the “hole” left behind with SAYE shares. Eg SAYE £40,000 of stock. Open the ISA with £20,000, then these are sold to cash and moved out, the next £20,000 is moved into the ISA as stock. A total of £40,000 is now free of CGT from the SAYE.
• All such shares, if moved into the ISA within 90 days from being available in the SAYE, would be free of Capital Gains Tax. Any money withdrawn from a flexible ISA can be replaced ion the same tax year without counting towards the annual ISA subscription. If in any doubt about suitability to your personal circumstances you should seek professional financial advice.

We allow the following investments to be held in a Shareview Dealing ISA:

• Shares and corporate bonds issued by companies officially listed (or admitted to trading) on a recognised stock exchange anywhere in the world


• Gilt edged securities ('gilts'), issued by the UK government, similar securities issued by governments of other countries in the European Economic Area and 'strips' of all these securities


• Any shares which have been transferred from an HMRC approved SAYE share option scheme or Share Incentive Plan (see Can I put shares from my employee share scheme into my ISA?)


• Uninvested cash


• Exchange Traded Funds (ETFs)


• Investment Trusts

Any four people sharing a joint bank account will be eligible for a joint Investment Account, subject to the usual terms and conditions. All of you must be 18 or over.

Where an account is in joint names we will accept instructions from any of you to buy or sell shares or transfer funds between your bank account and Equiniti. You will receive a shared PIN. Since all of you sign the application form, you are not required to complete a third party authorisation. All correspondence will be sent in joint names to a nominated address. Any correspondence about the account sent to one of you is deemed to notify you all.

Yes, you can all open individual ISAs but ISAs cannot be held in joint names.

To open a joint account you need to complete and return an Investment Account Application Form. This can be downloaded from the forms section of our website.

Yes. The Crest Transfer Form should be signed by owner and should be accompanied by a letter signed by the party who is giving up his/her rights to the shares, along with a declaration regarding the value received; e.g. 'I, John Smith, hereby give up my entitlement to 500 shares in ABC plc, which I transfer exclusively to Amanda Smith & John Smith for the sum of £xx (or as a gift)'.

Please also specify the account number of your Investment Account, into which the shares should be deposited. There may be a liability to pay Stamp Duty Reserve Tax when assets are transferred.

Yes, all you need to do is complete an Investment Account Transfer In Form for each account being transferred into your joint account. You will also need to each send a signed letter confirming your wish which needs to contain a declaration regarding the value received; e.g. 'I, John Smith, hereby give up my entitlement to 500 shares in ABC plc, which I transfer exclusively to Amanda Smith & John Smith for the sum of £xx (or as a gift)'.

Please also specify the account number of your Investment Account, into which the shares should be deposited.

Yes, simply complete a joint account application form and return to Equiniti by post. Please send a covering letter noting your existing account numbers, and, as above, each of you needs to include a declaration regarding the value received for the transfer.

The assets are owned jointly between all parties.

Any certificates produced from your joint account will be in joint names and charged as per our Rates and Charges.

Upon death of one of you, we will treat the survivor(s) as the owner(s) of money and investments held in the account.

No. Any money requested to be withdrawn will be transferred to your nominated joint bank account.

1. You can make an immediate payment into your account with Maestro and Mastercard debit or VISA debit cards, either using the debit card payments screen on our website or by telephoning the Customer Experience Centre. We do not accept credit card payments.

2. You can log onto our website and use the payment screen to transfer funds via direct debit from your nominated bank account to your Shareview account(s). You can also call our Customer Experience Centre and give this instruction.
Please note that it will take three working days for funds to clear using this method.

The maximum that we will accept is £100,000 for one transaction. Please note that any transaction via debit card that is larger than the amount that you would typically put through on the card is likely to be blocked by your bank. You should speak to your bank first before trying to transfer such amounts.

No. We can't accept payment from companies or other Third parties. For individual accounts you must make a payment from an account held in your own name.

Due to standard banking procedures direct debits may take up to 10 working days to set up.

Please note that the funds will take 3 working days to clear once a direct debit request has been initiated.

You can do this via the payments section within the website, or by ringing us on 0345 300 0430.

1. In the Select Payment Method box, amend the left hand field to Investment Account (or ISA – you need to be in the appropriate account to be able to withdraw money from it)

2. Amend the right hand field, amend to bank account

3. Click Next

4. Enter the amount you wish to pay to your bank account

5. Click Next

Payments to your nominated bank account will be made via direct BACS credit and take approximately 3 working days to clear. Please note that if you are transferring sale proceeds you have to wait for the trade to settle before requesting the withdrawal.

Payments out can also be made via CHAPS. There is a charge for this. Please see our Rates and Charges.

Monies paid into your Shareview Investment account or ISA via debit card can be accessed for trading immediately. BACS transfers from your nominated bank account will take 3 working days to clear into the account and can only be used for trading once cleared. Withdrawal of monies to your nominated bank account will also take 3 working days via the BACS process. But you also need to consider the trade settlement times. Sales must be settled in the market before the proceeds can be withdrawn.

No. Funds from a Shareview Dealing Account can only be transferred to the nominated bank account in the name of the Shareview Dealing Account holder. Customers are free to make payments as they wish once the monies have been transferred to their nominated bank accounts.

Shareview Dealing use a service called 'Bank Wizard Absolute' provided by Experian plc.

The guarantee is offered by all banks, building societies and majority of financial institutions, to protect payments to and from your bank account. For further information visit 'Direct Debit explained' website.

If a direct debit instruction has no activity for 13 months, this can be cancelled as part of the Direct Debit 'Dormancy period Rule'. For further information, visit 'Direct Debit explained' website.

Yes it can - as long as it has a Sort Code that can be used to accommodate payments made by BACS.

You can make regular contributions to your Shareview Dealing Account and ISA, this facility allows you to set an instruction to transfer cash from your nominated bank account to your Shareview Dealing Accounts automatically. Frequency options are Monthly, Quarterly and Yearly. The debit date is 25th of the month, with a £50 minimum deposit.

You can download the account transfer forms from the forms section of our website. On receipt of these, our operations team will contact your existing broker and arrange the transfer of your account.

This process usually takes somewhere between 14 and 30 days. Different parts of the transfer (stock and cash) may complete at different times within the transfer period.

You won't be able to deal in these holdings with Shareview Dealing until they have been deposited with us.

When transferring shares in certificated form to your Investment account, you will need to sign a Crest Transfer Form. Simply forward the transfer form to us, together with the accompanying certificate and we will arrange the transfer.

No, we don’t charge for the transfer in of shares. If there are any charges from your existing broker, we may be able to refund in total up to £200 (£100 per account). Terms and Conditions apply.

The process usually takes between 3 to 10 working days. You will be unable to deal in the security during this time and the details of the holding will not appear in your portfolio.

Yes. The Crest Transfer Form should be signed by both parties and should be accompanied by a letter signed by the party who is giving up his/her rights to the shares, along with a declaration regarding the value received; e.g. 'I, John Smith, hereby give up my entitlement to 500 shares in ABC plc, which I transfer exclusively to Amanda Smith for the sum of £xx or as a gift'.

Please also specify the account number of your Investment Account, into which the shares should be deposited. There may be a liability to pay Stamp Duty Reserve Tax when assets are transferred.

You can place a trade via the internet or by telephone

There are a number of ways to deal in your Shareview Dealing account:

• At Best – these are immediate trades which will normally be dealt and confirmed as soon as you place the instruction and accept the quote. Your trade will be dealt at the best price available at the time. There may be occasions when the execution of the trade is delayed.
• Limits, Rising Buy and Stop Loss orders - these orders will be executed when the share price reaches a set level. See the 'Limits, Stop Loss and Rising Buy Orders' section below for more information
• Regular Investment – these are trades where your purchase order will be bulked together with other customers’ orders in the same stock and dealt on a predefined date. The instruction will be on-going until you ask to cancel it. See the ‘Dealing – Regular Investment’ section for more information.
• Dividend Reinvestment – these are trades using dividend cash to buy more shares in the issuing company. These trades will be bulked together with other customer’s orders in the same stock on the day following payment of a dividend. A dividend reinvestment instruction will continue to take effect until you ask to cancel it. See the Dealing – Dividend Reinvestment section for more information.
• For more information on our trades types see our 'Order Execution Policy'

The hours of the London Stock Exchange are Monday - Friday, 8.00 am - 4.30 pm (excluding Bank Holidays). Other markets may be open at different times.

You can deal in:

• UK equities, investment trusts, exchange traded funds (ETFs), which can be settled in CREST


• Equities from certain European and North American markets


• Sales only of Unit Trusts/OEICs held


• UK government bonds and gilts.


• PIBs, corporate bonds, Eurobonds

Online Trades - £12.50 Any size

Telephone rates - £15-£75 depending on the size of the trade.

For the full breakdown of our fees, please see our Rates and Charges.

- Submitted on 29th Feb 2020

Sale proceeds from equity trades can be re-invested immediately. Proceeds from fund sales will take longer to reflect in your account balance.

You cannot request a withdrawal until the sale has settled (see above). It will take a further three working days for the money to arrive in your bank account.

You must have cleared funds available in your account before you can make a purchase. Funds realised from a sale are available for immediate reinvestment.

You can delegate dealing authority to an individual (though not to a firm). This person must be over 18. Any written correspondence can still go to your address or you can choose for your agent to receive everything.

You need to send us a completed Third Party Authorisation Form signed by all of you.

You are guaranteed the quoted price for 15 seconds, after which time the quote expires and a new price must be retrieved.

Please note that this may not be the case if a technical issue arises that prevents the order being transmitted. Our system continues to check for a better price while the deal is being executed. If a better price becomes available while the trade is being executed you will receive the better price.

There is a limit on the number of shares which can be dealt online; this varies for each stock. If you are trying to place an 'at best' order that is over the online maximum size you can either route the order electronically to our dealing desk or call our Customer Experience Centre on 0345 300 0430.

This is usually because either:

• You want to trade an amount over the maximum online size: the largest number of shares the Retail Service Providers (RSPs) are willing to deal online or


• That security can’t be dealt completely online.

In either case, you can send the order details online to our dealing desk.

You will be shown a live price directly before you place a trade online. All other online prices are 15 minutes delayed.

Yes, provided the relevant market is open, it is possible to sell a stock once it has appeared on your online portfolio.

Limit, Rising Buy and Stop Loss orders can be placed at any time of the day but orders will only be processed during market opening hours.

This is where a company will allow shareholders to take their dividend in shares rather than cash. Many trading platforms do not offer their customers the option to take SCRIP dividends; at Shareview Dealing we do offer this service.

If you are due a dividend of, say, £100, and the company offers a SCRIP dividend, they will use a price, set just before the dividend date and use the cash to issue shares at that price. If it was £14.00 per share, you would receive 7 new shares and a residual dividend of £2.00.

Yes. Many trading platforms do not offer their customers the option to take SCRIP dividends, but we do.

You’ll have to look at the company’s website, usually within the Investor Relations section to check. You can call our Customer Experience Centre or send us a secure message and we can respond to specific company questions, but we do not maintain a complete list, as it is ever changing: some companies will offer one dividend as a SCRIP and then withdraw that offer for the next dividend.

No. We only offer an “all or nothing” option. If you choose to request SCRIP dividends, any of the shares that you hold will be paid as a SCRIP dividend, if the company offers it.

To ensure that the dividend still appears correctly on your Consolidated Tax Certificate, we will post the whole amount of the dividend in cash to your account, but immediately withdraw the amount that was required to acquire the SCRIP shares, leaving the residual amount on your account. The shares will be added to your account at the same time.

Zero-dividend preferred stock is a preferred share that is not required to pay a dividend to its holder. The owner of a zero-dividend preference share should instead realise a benefit from capital appreciation and may receive a one-time payment at the end of the investment term.

ZDPs have a defined life and do not pay a dividend; instead, any return arises in the increase in its value to maturity. The return at maturity is described as the Gross Redemption Yield (GRY); the GRYs tend to be relatively attractive.

The tax structure can be attractive to certain individuals (returns are taxed as capital gains rather than income), and the relative certainty of returns can also be useful for certain types of investors/future expenses

In the event of a corporate bankruptcy, bondholders take priority in terms of repayment. Once bondholders are paid, preferred shareholders are next in line. Those who own shares of common stock are last to be paid, and for this reason, common stock is generally considered to be the riskiest way to invest in a company, while bonds are considered the least risky. No matter how you choose to invest in a company, however, the potential for monetary loss can't be ruled out.

Yes. Prices shown on our website are delayed by 15 minutes throughout the day; however, this process is affected at the end of the day by the various stocks closing auctions. When the market closes, the order books are rebalanced and the uncrossing prices are picked up during the auction and fed into the portfolio. This process should be completed no more than 10 minutes after the market has closed, but these prices will be shown in your portfolio 15 minutes later,

e.g. 16:45-16:55: we would expect the final closing price to be shown by 5pm. There are also similar auctions at the market open and also at mid-day (these only last for a couple of minutes; again portfolios will show these prices 15 minutes later. So, again, they should be correct by 08:20/12:20.

Enter the company name in the Place Order screen and click ‘Find’.

A Limit order is an instruction, valid for a pre-determined time period, to buy a security at no higher than or to sell it at no lower than a particular price. A Limit order will be executed if the specified price is reached within the time period.

A Stop Loss order is an instruction, valid for a pre-determined time period, to sell a security should the price fall to a certain level.

A Rising Buy order is an instruction, valid for a pre-determined period, to buy a security should the price rise to a certain level.

You can choose the expiry date of your Limit Order, up to 90 days from the date of placing the instruction.

Should the selected date fall on a day when the market is closed, your order will expire on the previous business day.

We do not guarantee that Limit orders will be executed even if the limit price is met. This could be as a consequence of:

1. market conditions at the time (such as a Fast Market where the market is so volatile that prices quoted by Retail Service Providers (RSPs) are only indicative rather than guaranteed);

2. other clients having placed similar Limit orders, and having an earlier time priority than your order (and so being executed in priority to your order);

3. your account is locked because another order is being processed. This could happen if you have just requested a quote or if another limit or stop order has just triggered;

4. other factors which are outside of our control (e.g. because you have insufficient funds at the time your price is met, or the maximum size that can be traded online has changed since you placed the order).

Stop Loss orders will only execute if the price falls to the predetermined level. Because price movements are not always precise, when placing an order, you will be invited to set a band of between 1% and 10% below the stop loss price. If the share falls to a level within the band, the order will execute. If, however, the price drops rapidly through the band meaning that execution was not possible as no price within the band set was matched, the order will not execute. We do not guarantee that Stop Loss orders will execute.

For a Rising Buy the band is between 1% and 10% above the target buy price when placing the order. The order will only execute if the price rises to a level within the band. Again, if the price rises very rapidly through the band the order will fail.

The reasons described in the answer above for Limit orders also apply to Stop Loss and Rising Buy orders.

This depends on the reason for the failure. If you haven't got enough cash in your account to cover a purchase (or don't hold the amount of stock you are trying to sell) the order will fail outright. You will get an SMS or email alert if you have requested this service.

If the failure is for a more technical reason (for instance where the maximum online size has changed to less than the quantity of your order) our dealers will be notified and may be able to take further appropriate action.

A stop loss will fail to trigger a sale where no price within the band set is matched, even if the share price falls below the level specified. For example, a stop loss band set at a level of 42-41p will not trigger a sale if the price falls from 43p to 40p. If a particularly narrow band is set, there is an increased chance of this occurring.

Please note that where a stop loss fails to trigger a sale for this reason it will remain valid and you will therefore not receive a failure message. You should remember to check open limit orders and stop losses frequently.

Limit, Stop Loss and Rising Buy orders cannot be placed for over the current online maximum. You can place 'At best' orders over the online maximum by telephone - call 0345 300 0430 - or by routing the order electronically to our dealing desk, but it may not be possible to subsequently set Limit, Stop Loss or Rising Buy orders.

For example, say you buy 10,000 shares at best by telephone, when the current online dealing maximum is 5,000. This means that you would only be able to set a Stop or Limit order up to the current online maximum of 5,000, not for the entire holding.

Go to the Place Order screen, enter all the trade details, select the order type 'Limit Order' and enter your chosen limit price and expiry date. Limit orders can also be placed over the phone by contacting the Customer Experience Centre on 0345 300 0430.

The procedure for setting a Stop Loss is like that for placing a Limit order. The main difference is you need to enter two prices to set the trigger and bottom values of the price band. Stop Loss orders can also be placed over the phone by contacting our Customer Experience Centre on 0345 300 0430.

This is very similar to setting a Stop Loss. This time the two prices you enter set the trigger and top values of the price band.

To protect against this, we prevent limit and stop orders from executing in the first three minutes of UK market trading. Markets can be volatile, particularly at the beginning of the trading day or for non-liquid stocks. We'll prevent stop loss orders from executing if the best bid (the price you will get when you sell shares) and offer (the price you would pay if you wanted to buy shares) spread exceeds a certain percentage. This percentage varies depending on the unit price of the stock. The percentage is higher for low priced stocks than for those with high prices.

We make sure that a price persists for a minimum length of time or forms part of a trend before attempting to execute a limit or stop order based on that value.

Yes. In the View Orders screen select the order you wish to delete by clicking on the red “stop” icon in the actions column. You will be asked to confirm your cancellation. You can view cancelled orders by amending the filter settings at the top of the screen. You can also delete an order by contacting the Customer Experience Centre team.

Note: If there is not a red “Stop” icon against your order, the order cannot be cancelled.

Yes. In the View Orders screen select the order you wish to amend by clicking on the right hand icon of the three in the actions column. You will be asked to confirm your cancellation. You can view cancelled orders by amending the filter settings at the top of the screen. You can also delete an order by contacting the Customer Experience Centre team.

Note: If the icon against your order is greyed out and cannot be selected, the order cannot be cancelled.

There is no additional fee for monitoring your order. If an order is executed, standard usual commission rates will be charged on your trade.

It is your responsibility to monitor open orders and make any decisions pertaining to them.

No, we do not publish outstanding "orders" to the market.

You may be able to place limit orders over the online market size. Please phone our Customer Experience Centre on 0345 300 0430

You may deal in certain warrants and other complex instruments using this service. However, the FCA rules require that you have completed an appropriateness assessment before we accept your order. This is for your protection. You may complete the appropriateness assessment online the next time you deal in a complex instrument or you can download the assessment, complete it and send it to us in the post.

If you complete and pass the assessment online you will be able to proceed with your order straight away.

To download the assessment please click here or you may request a copy to be sent to you by calling our customer experience centre.

Please complete the assessment and return it to the address shown on the form. We will process the form and contact you to confirm the next steps.

Regular Investment is a facility that lets you set a recurring purchase instruction to buy shares on a monthly basis.

There is currently a Regular Investment on the 4th day of each month, or the next working day if the 4th falls on a weekend or bank holiday.

You can invest in a range of our most commonly traded stocks, including all FTSE 350 companies and selected others, in both our Investment Account and ISA. To find out whether a stock is available for Regular Investment, log into your account and go to the Regular Investment tab, or call our Customer Experience centre on 0345 300 0430. Please note that the list of available stocks is subject to change from time to time.

No, you can invest whatever amount you choose. Remember though, that the investment amount must be enough to cover the purchase of at least one of your chosen shares, including the commission and stamp duty, on each purchase date. If there is not enough money available when the purchase is carried out then your trade will fail on that occasion.

Yes, you can. You can set up as many Regular Investment instructions as you like.

This can be done online by selecting the Regular Investment button at the top of the screen, when logged into your account or by calling the Customer Experience Centre on 0345 300 0430.

1. Go to the account type you wish to trade in.

2. Click on Regular Investment.

3. Click on Add

4. Enter the name of the shares you want to purchase. Click Find.

5. If the shares are available to trade using Regular Investment they will appear with a + symbol alongside. Click on the + symbol.

6. You will then need to enter an amount to invest. For example, enter £50 as an amount to invest and we will buy as many shares as possible with this amount (minus commission and stamp duty) on each Regular Investment date.

7. Click ‘Add’. The instruction will then be displayed at the top of the Regular Investment screen. Your instruction has now been set.

Available funds are any cleared funds in your cash account which have not been earmarked for another purpose, such as income withdrawal.

Yes, if you want to set up or amend a regular Direct Debit instruction please call our Customer Experience Centre on 0345 300 0430. You make payments on the 27th of each month and the funds will appear in your Shareview Dealing account two days later.

Please note that Direct Debit transfers take three working days to clear once set up is complete. You’ll need to set up your Regular Investment instructions separately.

Yes.

To amend an order, click on the “pencil” icon in the Edit column to the right of the Regular Investment screen. Enter the revised amount you wish to invest each month. Click on Save; a confirmation message will appear and the screen listing your order(s) will be updated to reflect the change.

To delete an instruction, click in the box to the left of the screen alongside the instruction you wish to cancel, then click the ‘Delete’ button at the bottom of the screen. The instruction will then be removed from the list of instructions displayed on the screen.

You can also amend or delete an order by calling our Customer Experience Centre on 0345 300 0430. If you amend or delete an instruction, then the ongoing instruction will be affected, not just the next trade.

Dividend Reinvestment automatically buy more of the same shares using dividend income received.

Dividend Reinvestment is carried out on the working day following the day dividends are received into your account.

We offer Dividend Reinvestment in many stocks. When logged in to your account, go to Admin/Income Preferences and view the Dividend Reinvestment option. This will show you which of the stocks you hold can have dividends reinvested.

Yes, you can. You can opt for Dividend Reinvestment on as many eligible stocks held in your account as you like by clicking on the Admin Tab at the top of the screen when logged into your account and then Income Preferences option.

When logged in to your account, you can set up or cancel a Dividend Reinvestment instruction by clicking on the Admin Tab at the top of the screen when logged into your account and then Income Preferences option.

Alternatively, you can do this by calling the Customer Experience Centre team on 0345 300 0430.

1. Go to the account type you wish to trade in

2. Click on ‘Admin’ at the top of the screen

3. Select the ‘Income Preferences’ option

4. Click ‘Get Portfolio’ to display a list of the stocks you hold which are eligible for Dividend Reinvestment

5. Click the tick box beside the stock(s) you wish to select, then click ‘Save Changes’

6. When the message ‘Changes have been saved’ appears, your instruction has been set, and will apply to any dividends received on the stock(s) after this

To remove Dividend Reinvestment on a stock, follow the steps above and ensure that the ‘Reinvest’ check box is unticked, then click ‘Save Changes’.

Yes, you can deal in US, Canadian, European and certain other overseas stocks which settle via CREST in sterling in the form of CDIs.

A CDI is a CREST Depository Interest. CREST holds all international stocks in a pool in a local depository such as Clearstream for German stocks and DTC for US stocks. CREST then issues a CDI to each holder of the security, which can then be transferred in CREST just like a UK equity

CDIs have been developed to allow UK investors to hold international securities while still allowing settlement through the UK Settlement system, CREST.

Yes, but like UK stocks they must be listed on a recognised stock exchange.

Yes, for US stocks only. Before you can deal in US stocks, you must complete and sign a W8-BEN form. This is a declaration of tax status required by the US Internal Revenue Service. It's valid for 3 calendar years from the year in which it's signed.

In an Initial Public Offering (IPO), sometimes known as a stock market launch, listing or flotation, shares in a company are offered and sold to the general public for the first time. After an IPO the shares can be bought and sold freely on the open market.

You can apply for an IPO within your Investment Account or ISA. Click on the IPO tab in the grey bar at the top of any page within your account and follow the on-screen steps. You will need to have enough cash in the relevant account to cover the value of the shares you wish to apply for.

Click on the IPO tab in the grey bar at the top of any page within your account. The bottom section of the page displays any IPOs you have applied for. Before any allocations have been made, you can edit your application by clicking the button on the right-hand side of the page.

Information about Corporate Actions is sent by secure message to your message inbox (log-in then click on the 'message box') and, if you have requested it, by post.

Each message will advise you how to make any elections and of the date by which you must advise us of your decision. Because we need to aggregate the requirements of all customers holding that stock, and then advise the company of the outcome by the due date, your response will typically be required earlier than any date you may see in the press or from the company direct and you should allow for this.

Where a Corporate Action takes place for which you have no choice; for example an unconditional offer, a scheme of arrangement or the redemption of a dated preference share, we will complete the action and adjust your account accordingly. Whilst we will always try to advise you about this before the event, on some occasions, details may be sent after the action has been completed.

Certificated and Corporate Sponsored Nominee trading enquiries:

• Please phone us on 03456 037 037


• Or for general enquiries, you can also email enquiries@equinitishareviewdealing.com

Investment Account and ISA customers can contact us by:

• enquiries@equinitishareviewdealing.com


• Secure message from your Message Box


• Phone us on 0345 300 0430.


• Please send all account-related queries by secure message rather than by email.

Shareview Dealings’s opening hours are 8.00am – 6.00pm Monday to Friday. (Excluding Bank Holidays) Telephone trading is available from 8:00am to 4:30pm Monday to Friday for UK markets. If you would like to contact us within these hours, please call 0345 300 0430 or +44 (0) 121 415 7065 if you are calling from a mobile or outside the UK. If you would prefer to contact us in writing please do this via your secure message facility, available when you log into your account or email us at enquiries@equinitishareviewdealing.com

Note: If the query requires you to send account sensitive information we recommend you to send a secure message

If you have changed your personal details, you need to send us a Change of Personal Details Form.

Bank details can be changed via the Account Admin section of your account when logged in.

If for any reason this is not accepted, we will require you to send us a 'Change of Banking Details' form with supporting documents. This would be a bank statement or void cheque for the newly nominated bank account and returned to the address on the form.

To change your PIN to a six digit number of your choice, simply log on to your account and go to the Administration /Change your PIN option. Alternatively, you can call our Customer Experience centre team to request a new PIN.

You can obtain a new PIN by calling the Customer Experience centre. For security reasons, we cannot issue new PINs in response to email. The request for a new PIN will automatically disable your existing PIN and you will not be able to access your account online until you have received your new PIN. You can, however, continue to make payments and trade by calling us.

If you have a complaint, please let us know straight away. There are several ways to get in touch with us – in writing, by telephone, e-mail or secure message.

Complaint Resolution
Equiniti
Aspect House
Spencer Road
Worthing
BN99 8BN

When you contact us about a complaint, we’ll try to resolve it by the end of the next business day. If we can’t here’s what we’ll do next:

We’ll acknowledge your complaint promptly and keep in touch with you until we’ve completed all our enquiries.

We’ll tell you who will be handling your complaint. It will always be a member of staff who is not directly involved in the matter you’re complaining about.

Once we’ve investigated everything fully, we’ll write you a letter with our final response. That will normally be within 10 business days. If that’s not possible, we’ll keep you up to date with our progress and the options available to you. Then we’ll write to you every four weeks with the latest information.

If we can’t find a solution that you find acceptable, we’ll explain the next steps you can take.

You may be able to take the problem to the Financial Ombudsman Service. Their address is:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square,
London
E14 9SR
Telephone 0800 023 4567 (or 0300 123 9123 from mobile phones)
Fax 020 7964 1001

Please note that the Financial Ombudsman Service will only consider your complaint once you have tried and failed to resolve it with us.

We are a member of the Financial Services Compensation Scheme, set up under the Financial Service and Markets Act 2000.

If we cannot meet our obligations, you may be entitled to compensation from the Scheme. This will depend on the type of agreement you have with us and the circumstances of the claim. For example, the Scheme covers corporate sponsored nominees, individual savings accounts and share dealing.

Most types of claims for FCA regulated business are covered for 100% of the first £85,000.

For more details about the Financial Services Compensation Scheme:

   
• Call their helpline on 0800 678 1100


• Go to their website at https://www.fscs.org.uk/ 


• Write to them at FSCS, 10th Floor, Beaufort House, 15 St Botolph Street, London, EC3A 7QU.

A leaflet with more details about our complaints procedure is available. Please ask us for a copy at any time.

The FCA has authorised us, and similar firms, to hold up to 60% of all client money in term deposits of no more than 95 days. We will always retain enough cash to meet the immediate needs of our customers, including settling trades and meeting withdrawal requests.

The FCA has authorised us, and similar firms, to hold up to 60% of all client money in term deposits of no more than 95 days. We will always retain enough cash to meet the day to day requests of customers.

Before we can close your account, we will require all cash and securities to be removed and the account balances to be zero. Any cash balance can be transferred back to your nominated bank account via the Payments tab once you log into your account, if you choose not to transfer this balance. The request to close the account(s) can be made by secure message, calling the Customer Experience Centre or by submitting the Account closure form is located within the https://www.shareview.co.uk/4/Info/Portfolio/Default/en/Home/Products/svd/Pages/SVDForms.aspx">'Forms' page.

If you still have stock in your account, there are 4 options available to you:

1. Certificate Holdings: This is where we send you a certificate for your holding so that you can deposit your shares into another broker at a later date. This process costs £35 per line of stock and will take 10-15 working days to process from the date we receive your request. Please note that not all stocks can be converted to a certificate

2. Sell your holdings and return the money to your nominated bank account: We recommend that you undertake these trades yourself online. Alternatively this can be done by calling the Customer Experience centre.                                                           If you ask us to do this for you on the Account Closure form, we will sell your holdings at the available price at the time of processing your instruction to sell and then return the realised funds to your nominated bank account.                                       If this option is preferred telephone trading rates will apply.

3. Transfer to another provider: You can transfer your cash and investments to another provider and close your account. We can only initiate a transfer upon request from your new broker. You will, therefore, need to contact your new broker and complete any documentation that they require. They will then contact us to arrange the transfer accordingly. Please note that a charge of £35 per line of stock is applicable and will take 2-8 weeks to complete dependent on which type of assets are to be transferred.

4. Gift shares to charity: If the shares are worth less than the commission charge, you can choose to donate your shares to charity. To instruct this, please confirm via telephone, secure message or letter what shares you wish to donate and we will process the transfer free of charge. Please post this to: Equiniti PO Box 4605 Aspect House Spencer Road Worthing BN99 6QY

For further information on the charity we use please visit https://www.sharegift.org/" target="_blank">'Sharegift'

Yes, £1.00 + VAT (per document)

Only if you elect to have paper copies of Corporate Actions, Dividend Notifications, Contract Notes, Statements and Consolidated Tax Certificates will a postage fee apply.

All communications are sent to your secure message box, where they can be downloaded and printed at your convenience. You can completely avoid this postage fee by updating your communication preferences to e-comms only.

To update your preferences, please contact our Customer Experience Centre by secure message or call 0345 300 0430.

No. Letters, which we default to paper, are not chargeable, e.g. PINs and Change of Address confirmation.

We reserve the right to charge a fee of £10.00 + VAT per document, for historical or unusual requests.

Yes. You can choose whether to receive Contract notes, all statements and/or Corporate Action/Dividend Notifications as paper communications.

There is a £1.00 +VAT fee (per document) sent to the postal address we have for you.

To update your preferences, please contact our Customer Experience Centre by secure message or call 0345 300 0430.

Please note: All paper communications are sent electronically to your secure message inbox and can be downloaded and printed at your convenience.

As a default, postage fees will be applied to your Investment Account. Only if the balance is not available to cover the fee, in full, will we raise a Direct Debit to collect the amount owed from your nominated bank account.

To update your preferences, so that all fees (including the account Custody fee) are automatically collected by Direct Debit from your nominated bank account, please contact our Customer Experience Centre by secure message or call 0345 300 0430.

MiFID II is EU legislation designed to protect investors, such as yourself, by introducing enhanced obligations for firms, like us, who provide investment and trading services. Its aim is to increase transparency and prevent market abuse.

Enhanced obligations for companies providing investment services came into effect on 3 January 2018.

The aim of MiFID II is to increase transparency and prevent market abuse. Part of the changes means we will have to provide additional information to regulatory bodies about your transactions, and in order to do this, we will need to collect additional information from you. For further information, please visit our MiFID II webpage.

In order to comply with requirements of MiFID II we will need to collect some additional information from you. It is vital that you provide this information, as failure to do so will mean you cannot trade after 3 January 2018. This includes standing instructions such as Regular Investments or Dividend Reinvestments. For further information, please visit our MiFID II webpage.

If a third party has access to your Shareview accounts, under the MiFID legislation we will require additional information for them too. Please complete the 'Third Party Regulatory Details' form.

This is connected to a new European and FCA Regulation called the Markets in Financial Instruments Directive (MiFID II) which came into effect on 3 January 2018. We are required to confirm some existing information and, for some customers or additional parties to accounts, collect extra information.

The Regulation requires us to reconfirm customer information. You should ensure that we hold the correct information about you.

For many customers, particularly those who opened their accounts some time ago, it is likely that you were only asked to provide one nationality. However, many customers have multiple nationalities and the MiFID II Regulations require us to collect all nationalities and, in some cases, some additional identifying information.

We require information about the customer and for any third party when the latter is deemed to be making the trading decision, e.g a Power of Attorney.

We require information about the customer and the Power of Attorney as the latter is deemed to be making the trading decision.

We allowed a short grace period whereby trades could be completed if we held the most basic information. However, this is a European/FCA Regulation with which we need to comply. All trading platforms will need to collect this information from customers.

The first named party to an account can update their details online but joint parties and other third parties, e.g. a Financial Advisor cannot provide the information online. They can complete a Third Party Regulatory Details form which is available online, or call our Customer Experience Centre to provide the information.

Your simple MiFID II checklist:
1 . To comply with the regulations, we require you to check that your full name, nationality/nationalities and your National Insurance Number is recorded correctly on your account.
2. Your details need to be completed and confirmed by you if you wish to make a trade.
3. We encourage you to get this updated as soon as possible, however don't worry if you do not confirm your details in time as your account will not be closed and neither will your stocks be sold.

How to check and update your information online
The quickest, easiest way to check and update your information is online. Log in to your account as usual. Update your information in ‘Personal Details’ which can be found by clicking on your ‘Admin’ icon at the top right hand of the page. You can also take the opportunity to review your other personal details and income preferences at the same time.

The Regulations only apply to trading after 3 January 2018. Trades before that date and any cash related transactions are not affected.