Shareview Dealing Help for Investment Accounts and ISAs

Opening An Account

What accounts can I open?

Shareview Dealing currently offers the following types of account:

  • Investment Account – Shares are held in an electronic form. This means that you do not have to hold share certificates, which ensures that your shares are always safe. It also speeds up the dealing process as you do not have to forward share certificates to us to make a trade and there are no transfer forms to sign. We take care of all the administration and paperwork so that you can focus on your investment decisions.
  • Stocks and Shares ISA – This account has the same account features as the Investment Account while maximising your tax savings.

When you open a Stocks and Shares ISA we automatically open an Investment Account for you. The Investment Account is also available for joint dealing. This is available to two or more people sharing a bank account who are both aged 18 or over.

How can I open an account?

The quickest way to open some types of account is by applying online. We will usually be able to open your account immediately. Then you can use a debit card to fund the account and trade right away.

You can also obtain application forms from the forms section of our website or by phoning Customer Services on 0845 300 0430

Why do I need to enter an Account Activation code when I log in?

To ensure that our service is compliant with Money Laundering legislation, we need to validate your postal address by sending you an Account Activation code; activate your account by entering this code when you log in or by calling Customer Services. The code will only be requested once.

Until you receive the Account Activation code, you’ll still be able to log in and trade but account funding will be limited. Your account must be activated within 30 days – after that time it will be locked. If you’ve not received the code from us or have mislaid it, call Customer Services and we’ll send you a new code. We will only request an Account Activation code if you have opened your account and chosen your PIN online.

If I post you my application, how long does it take to open an account?

We will normally open your account within 10 working days of receipt of a fully completed and signed application form and any supporting documentation.

What will happen after I submit my application form to Equiniti?

Once your application has been processed, a welcome letter will be sent to you with your account number. The PIN, which you must change the first time you log on to the secure site for security reasons, will be sent under separate cover.

How soon can I start trading after my account has been opened?

You can start trading as soon as you have cleared funds or stock in your account.

Why do I need to give you my National Insurance number?

We ask for your National Insurance number for identification purposes. It is one of the details we may ask you to confirm when you call Customer Services. The National Insurance number is also an HM Revenue & Customs requirement for ISAs.

Why do I need to set up the Direct Debit mandate?

Setting up the Direct Debit mandate allows you to transfer funds quickly and easily from your bank account to your Shareview Dealing account and vice versa, using our online facility or by calling Customer Services.

Please note that it takes 10 working days to set up the Direct Debit facility through the UK banking system. A debit card will allow you to use your account immediately.

Doesn't the Direct Debit mandate mean that I will be making regular payments?

No, not at all. Regular payments will only be made if you have given an explicit instruction for such payments to be made. Equiniti will only use the Direct Debit facility to draw fees for the administration charges on an ISA, or to make payments to and from your bank account if you request one.

Can I delegate dealing authority?

Yes, it is possible to delegate dealing authority to another party by completing the Third Party Authorisation Form.

The disclosure of an account holder's PIN and other account details to another party is a matter for the account holder. In cases where the account holder agrees to delegate dealing authority to a third party, it will be necessary for the third party to have access to the account number and PIN. However, these details remain the responsibility of the account holder who should ensure that the security of their account is not compromised in any way.

 

Joint Investment Accounts

Who can have a joint Investment Account?

Any four people sharing a joint bank account will be eligible for a joint Investment Account, subject to the usual terms and conditions. All of you must be 18 or over.

Will we all have access to deal on the account or will we have to nominate one person to deal?

Where an account is in joint names we will accept instructions from any of you to buy or sell shares or transfer funds between your bank account and Equiniti. You will receive a shared PIN. Since all of you sign the application form, you are not required to complete a third party authorisation. All correspondence will be sent in joint names to a nominated address. Any correspondence about the account sent to one of you is deemed to notify you all.

If we hold a joint account with you can we still open ISAs?

Yes, you can all open individual ISAs but ISAs cannot be held in joint names.

How can we open a joint dealing account?

To open a joint account you need to complete and return an Investment Account Application Form. This can be downloaded from the forms section of our website.

Can we transfer certificated stock into our account if it is only in single names?

Yes. The Crest Transfer Form should be signed by owner and should be accompanied by a letter signed by the party who is giving up his/her rights to the shares, along with a declaration regarding the value received; e.g. 'I, John Smith, hereby give up my entitlement to 500 shares in ABC plc, which I transfer exclusively to Amanda Smith & John Smith for the sum of £xx (or as a gift)'. Please also specify the account number of your Investment Account, into which the shares should be deposited. There may be a liability to pay Stamp Duty Reserve Tax when assets are transferred.

My partner and I currently have separate accounts with another broker but we would like to transfer them to Equiniti in a joint account. Is this possible?

Yes, all you need to do is complete an Investment Account Transfer In Form for each account being transferred into your joint account. You will also need to each send a signed letter confirming your wish which needs to contain a declaration regarding the value received; e.g. 'I, John Smith, hereby give up my entitlement to 500 shares in ABC plc, which I transfer exclusively to Amanda Smith & John Smith for the sum of £xx (or as a gift)'. Please also specify the account number of your Investment Account, into which the shares should be deposited.

My partner and I currently have separate Equiniti accounts. Can we open a joint account in order to combine our assets?

Yes, simply complete a joint account application form and return to Equiniti by post. Please send a covering letter noting your existing account numbers, and, as above, each of you needs to include a declaration regarding the value received for the transfer.

Who owns the assets?

The assets are owned jointly between all parties.

Can we withdraw money in single names?

No. Any money requested to be withdrawn will be transferred to your nominated joint bank account.

If we want our stock withdrawn in certificate form how will this be done?

Any certificates produced from your joint account will be in joint names and charged as per our Rates and Charges.

What happens to our assets if my partner dies?

Upon death of one of you, we will treat the survivor(s) as the owner(s) of money and investments held in the account.

 

Payments to or from your bank account

How can I transfer funds to my account?

1. You can make an immediate payment into your account with Maestro and Mastercard debit or VISA debit cards, either using the debit card payments screen on our website or by telephoning Customer Services. We do not accept credit card payments.

2. You can log onto our website and use the payment screen to transfer funds via direct debit from your nominated bank account to your account. You can also call Customer Services and give this instruction. Please note that it will take three working days for funds to clear using this method.

Is there a maximum amount that I can transfer via debit card?

The maximum that we will accept is £100,000 for one transaction. Please note that any transaction via debit card that is larger than the amount that you would typically put through on the card is likely to be blocked by your bank. You should speak to your bank first before trying to transfer such amounts.

Can a Third party make a payment to my account?

No. We can't accept payment from companies or other Third parties. For individual accounts you must make a payment from an account held in your own name.

How long does it take to set up a direct debit?

Due to standard banking procedures direct debits may take up to 10 working days to set up. Please note that the funds will take 3 working days to clear once a direct debit request has been initiated.

How can I withdraw funds from my account to my bank account?

You can do this via the payments section within the web site, or by ringing us on 0845 300 0430.

1. In the Select Payment Method box, amend the left hand field to Investment Account (or ISA – you need to be in the appropriate account to be able to withdraw money from it)

2. Amend the right hand field, amend to bank account

3. Click Next

4. Enter the amount you wish to pay to your bank account

5. Click Next

Payments to your nominated bank account will be made via direct BACS credit and take at least 2 working days to clear. Please note that if you are transferring sale proceeds you have to wait for the trade to settle before requesting the withdrawal.

Payments out can also be made via CHAPS. There is a charge for this. Please see our Rates and Charges.

 

Funding Your Account - Stock and Account Transfers

How can I transfer shares from another broker into my account?

You can download the account transfer forms from the forms section of our website. On receipt of these, our operations team will contact your existing broker and arrange the transfer of your account.

How long will it take to transfer shares from another entity?

This process usually takes somewhere between 14 and 30 days. Different parts of the transfer (stock and cash) may complete at different times within the transfer period.

You won't be able to deal in these holdings with Shareview Dealing until they have been deposited with us.

How can I transfer share certificates into my account?

When transferring shares in certificated form to your Investment account, you will need to sign a Crest Transfer Form. Simply forward the transfer form to us, together with the accompanying certificate and we will arrange the transfer.

Is there any charge for the transfer in of shares to Equiniti?

No, we don't charge for the transfer in of shares.

How long will it take to transfer share certificates into my account?

The process usually takes between three to ten working days. You will be unable to deal in the security during this time and the details of the holding will not appear in your portfolio.

Can I transfer shares in joint names into a sole account?

Yes. The Crest Transfer Form should be signed by both parties and should be accompanied by a letter signed by the party who is giving up his/her rights to the shares, along with a declaration regarding the value received; e.g. 'I, John Smith, hereby give up my entitlement to 500 shares in ABC plc, which I transfer exclusively to Amanda Smith for the sum of £xx or as a gift'. Please also specify the account number of your Investment Account, into which the shares should be deposited. There may be a liability to pay Stamp Duty Reserve Tax when assets are transferred.

 

Dealing – General

How can I deal?

You can place a trade via the internet or by telephone.

What types of trade do you offer?

There are a number of ways to deal in your Shareview Dealing account:

  • At Best – these are immediate trades which will normally be dealt and confirmed as soon as you place the instruction and accept the quote. Your trade will be dealt at the best price available at the time. There may be occasions when the execution of the trade is delayed, see ‘How quickly are orders processed?’ for more information.
  • Rising Buy and Stop Loss orders – these orders will be executed when the share price reaches a set level. See the ‘Dealing –Stop Loss and Rising Buy Orders’ section for more information.
  • Regular Investment – these are trades where your purchase order will be bulked together with other customers’ orders in the same stock and dealt on a predefined date. The instruction will be on-going until you ask to cancel it. See the ‘Dealing – Regular Investment’ section for more information.
  • Dividend Reinvestment – these are trades using dividend cash to buy more shares in the issuing company. These trades will be bulked together with other customer’s orders in the same stock on the day following payment of a dividend. A dividend reinvestment instruction will continue to take effect until you ask to cancel it. See the Dealing – Dividend Reinvestment section for more information.
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    What are the market trading hours?

    The hours of the London Stock Exchange are Monday - Friday, 8.00 am - 4.30 pm (excluding Bank Holidays). Other markets may be open at different times.

    What stocks can I deal in?

    You can deal in:

    • UK equities, investment trusts, exchange traded funds (ETFs), which can be settled in CREST
    • Equities from certain European and North American markets
    • Sales only of Unit Trusts/OEICs held
    • UK government bonds and gilts.
    • PIBs, corporate bonds, Eurobonds

    How can I search for a stock?

    Enter the company name in the Place Order screen and click ‘Find’.

    What do I pay for dealing?

    Please see our Rates and Charges for details of dealing charges.

    When will settlement take place?

    Standard UK stock market settlement is T+3. Settlement for Unit Trusts is T+4.

    How long does it take before I can invest any sale proceeds?

    Sale proceeds from equity trades can be re-invested immediately. Proceeds from fund sales may take a day or so to reach your account.

    How long before I can withdraw any sale proceeds to my bank account?

    You cannot request a withdrawal until the sale has settled (see above). It will take a further three working days for the money to arrive in your bank account.

    How do I pay for my shares?

    You must have cleared funds available in your account before you can make a purchase. Funds realised from a sale are available for immediate reinvestment.

    Can I authorise someone else to deal on my behalf?

    You can delegate dealing authority to an individual (though not to a firm). This person must be over 18. Any written correspondence can still go to your address or you can choose for your agent to receive everything.

    You need to send us a completed Third Party Authorisation Form signed by all of you.

    Am I guaranteed the quoted price when I place an 'at best' order online?

    You are guaranteed the quoted price for 15 seconds, after which time the quote expires and a new price must be retrieved. Please note that this may not be the case if a technical issue arises that prevents the order being transmitted. Our system continues to check for a better price while the deal is being executed. If a better price becomes available while the trade is being executed you will receive the better price.

    What is the maximum trade value?

    There is a limit on the number of shares which can be dealt online; this varies for each stock. If you are trying to place an 'at best' order that is over the online maximum size you can either route the order electronically to our dealing desk or call Customer Services on 0845 300 0430.

    Can I place limit and stop orders for volumes over the market size?

    You may be able to place limit orders over the online market size. Please phone Customer Services on 0845 300 0430.

    Why can’t I get a quote online for some securities?

    This is usually because either:

    • You want to trade an amount over the maximum online size: the largest number of shares the Retail Service Providers (RSPs) are willing to deal online or
    • That security can’t be dealt completely online.

    In either case, you can send the order details online to our dealing desk.

    Where can I get live prices?

    You will be shown a live price directly before you place a trade online. All other online prices are 15 minutes delayed.

    Can I sell a stock on the same day I buy it?

    Yes, provided the relevant market is open, it is possible to sell a stock once it has appeared on your online portfolio.

    Can orders be placed and processed outside trading hours?

    Limit, Rising Buy and Stop Loss orders can be placed at any time of the day but orders will only be processed during market opening hours.

     

    Limit, Stop Loss and Rising Buy Orders

    What is a Limit order?

    A Limit order is an instruction, valid for a pre-determined time period, to buy a security at no higher than or to sell it at no lower than a particular price. A Limit order will be executed if the specified price is reached within the time period.

    What is a Stop Loss order?

    A Stop Loss order is an instruction, valid for a pre-determined time period, to sell a security should the price fall to a certain level.

    What is a Rising Buy order?

    A Rising Buy order is an instruction, valid for a pre-determined period, to buy a security should the price rise to a certain level.

    When will my Limit order expire?

    You can choose the expiry date of your Limit Order, up to 90 days from the date of placing the instruction.

    Should the selected date fall on a day when the market is closed, your order will expire on the previous business day.

    In what situations might my Limit order fail?

    We do not guarantee that Limit orders will be executed even if the limit price is met. This could be as a consequence of:

    1. market conditions at the time (such as a Fast Market where the market is so volatile that prices quoted by Retail Service Providers (RSPs) are only indicative rather than guaranteed);

    2. other clients having placed similar Limit orders, and having an earlier time priority than your order (and so being executed in priority to your order);

    3. your account is locked because another order is being processed. This could happen if you have just requested a quote or if another limit or stop order has just triggered;

    4. other factors which are outside of our control (e.g. because you have insufficient funds at the time your price is met, or the maximum size that can be traded online has changed since you placed the order).

    In what situations might my Stop Loss or Rising Buy order fail to execute?

    Stop Loss orders will only execute if the price falls to the predetermined level. Because price movements are not always precise, when placing an order, you will be invited to set a band of between 1% and 10% below the stop loss price. If the share falls to a level within the band, the order will execute. If, however, the price drops rapidly through the band meaning that execution was not possible as no price within the band set was matched, the order will not execute. We do not guarantee that Stop Loss orders will execute.

    For a Rising Buy the band is between 1% and 10% above the target buy price when placing the order. The order will only execute if the price rises to a level within the band. Again, if the price rises very rapidly through the band the order will fail.

    The reasons described in the answer above for Limit orders also apply to Stop Loss and Rising Buy orders.

    What happens if my Limit, Stop Loss or Rising Buy order fails?

    This depends on the reason for the failure. If you haven't got enough cash in your account to cover a purchase (or don't hold the amount of stock you're trying to sell) the order will fail outright. You will get an SMS or email alert if you have requested this service.

    If the failure is for a more technical reason (for instance where the maximum online size has changed to less than the quantity of your order) our dealers will be notified and may be able to take further appropriate action.

    Please note that a stop loss will fail to trigger a sale where no price within the band set is matched, even if the share price falls below the level specified. For example, a stop loss band set at a level of 42-41p will not trigger a sale if the price falls from 43p to 40p. If a particularly narrow band is set, there is an increased chance of this occurring.

    Please note that where a stop loss fails to trigger a sale for this reason it will remain valid and you will therefore not receive a failure message. You should remember to check open limit orders and stop losses frequently.

    How does the market size affect Limit, Stop Loss and Rising Buy?

    Limit, Stop Loss and Rising Buy orders cannot be placed for over the current online maximum. You can place 'At best' orders over the online maximum by telephone - call 0845 300 0430 - or by routing the order electronically to our dealing desk, but it may not be possible to subsequently set Limit, Stop Loss or Rising Buy orders.

    For example, say you buy 10,000 shares at best by telephone, when the current online dealing maximum is 5,000. This means that you would only be able to set a Stop or Limit order up to the current online maximum of 5,000, not for the entire holding.

    How do I place a Limit order?

    Go to the Place Order screen, enter all the trade details, select the order type 'Limit Order' and enter your chosen limit price and expiry date. Limit orders can also be placed over the phone by contacting Customer Services on 0845 300 0430.

    How do I place a Stop Loss?

    The procedure for setting a Stop Loss is like that for placing a Limit order. The main difference is you need to enter two prices to set the trigger and bottom values of the price band. Stop Loss orders can also be placed over the phone by contacting Customer Services on 0845 300 0430.

    How do I place a Rising Buy?

    This is very similar to setting a Stop Loss. This time the two prices you enter set the trigger and top values of the price band.

    Is there any protection from unrealistic early morning prices?

    To protect against this, we prevent limit and stop orders from executing in the first 10 minutes of UK market trading. Markets can be volatile, particularly at the beginning of the trading day or for non-liquid stocks. We'll prevent stop loss orders from executing if the best bid (the price you will get when you sell shares) and offer (the price you would pay if you wanted to buy shares) spread exceeds a certain percentage. This percentage varies depending on the unit price of the stock. The percentage is higher for low priced stocks than for those with high prices.

    What about protection from extreme 'spike' prices?

    We make sure that a price persists for a minimum length of time or forms part of a trend before attempting to execute a limit or stop order based on that value.

    Can I cancel open Limit, Stop Loss and Rising Buy orders?

    Yes. In the View Orders screen select the order you wish to delete by clicking on the red “stop” icon in the actions column. You will be asked to confirm your cancellation. You can view cancelled orders by amending the filter settings at the top of the screen. You can also delete an order by contacting Customer Services.

    Note: If there is not a red “Stop” icon against your order, the order cannot be cancelled.

    Can I edit open Limit, Stop Loss and Rising Buy orders?

    Yes. In the View Orders screen select the order you wish to amend by clicking on the right hand icon of the three in the actions column. You will be asked to confirm your cancellation. You can view cancelled orders by amending the filter settings at the top of the screen. You can also delete an order by contacting Customer Services.

    Note: If the icon against your order is greyed out and cannot be selected, the order cannot be cancelled.

    Does it cost extra to place a Limit, Stop Loss or Rising Buy order?

    There is no additional fee for monitoring your order. If an order is executed, standard usual commission rates will be charged on your trade.

    What happens if a corporate action takes place?

    It is your responsibility to monitor open orders and make any decisions pertaining to them.

    Are Limit, Stop Loss and Rising Buy orders published in the market?

    Yes. Regulations state that outstanding orders should be published unless the customer states otherwise. You have the option not to include your order in this data. Please note that we do not publish your personal details, just details of the outstanding order.

    Can I stop my Limit order being published?

    Yes. You can instruct us not to publish the order when you place the deal

     

    Dealing in Warrants and other Complex Instruments

    Can I deal in warrants and other complex instruments?

    You may deal in certain warrants and other complex instruments using this service. However, the FCA rules require that you have completed an appropriateness assessment before we accept your order. This is for your protection. You may complete the appropriateness assessment online the next time you deal in a complex instrument or you can download the assessment, complete it and send it to us in the post.

    If you complete and pass the assessment online you will be able to proceed with your order straight away.

    To download the assessment please click here or you may request a copy to be sent to you by calling customer services.

    Please complete the assessment and return it to the address shown on the form. We will process the form and contact you to confirm the next steps.

     

    Dealing - Regular Investment

    What is Regular Investment?

    Regular Investment is a facility that lets you set a recurring purchase instruction to buy shares on a monthly basis.

    What date of the month will the Regular Investment be carried out?

    There is currently a Regular Investment on the 4th day of each month, or the next working day if the 4th falls on a weekend or bank holiday.

    What shares can I buy using Regular Investment?

    You can invest in a range of our most commonly traded stocks, including all FTSE 350 companies and selected others, in both our Investment Account and ISA. To find out whether a stock is available for Regular Investment, log into your account and go to the Regular Investment tab, or call Customer Services on 0845 300 0430. Please note that the list of available stocks is subject to change from time to time.

    Is there a minimum or maximum amount I have to invest?

    No, you can invest whatever amount you choose. Remember though, that the investment amount must be enough to cover the purchase of at least one of your chosen shares, including the commission and stamp duty, on each purchase date. If there is not enough money available when the purchase is carried out then your trade will fail on that occasion.

    Can I set up a Regular Investment to buy shares in more than one company?

    Yes, you can. You can set up as many Regular Investment instructions as you like.

    How can I set up a Regular Investment instruction?

    This can be done online by clicking on the Regular Investment link at the top of the screen or by calling Customer Services on 0845 300 0430.

    What steps do I need to take to set up a Regular Investment instruction online?

    1. Go to the account type you wish to trade in.

    2. Click on Regular Investment.

    3. Click on Add

    4. Enter the name of the shares you want to purchase. Click Find.

    5. If the shares are available to trade using Regular Investment they will appear with a + symbol alongside. Click on the + symbol.

    6. You will then need to enter an amount to invest. For example, enter £50 as an amount to invest and we will buy as many shares as possible with this amount (minus commission and stamp duty) on each Regular Investment date.

    7. Click ‘Add’. The instruction will then be displayed at the top of the Regular Investment screen. Your instruction has now been set.

    Available funds are any cleared funds in your cash account which have not been earmarked for another purpose, such as income withdrawal.

    Can I set up a regular Direct Debit into my Shareview Dealing account to fund a Regular Investment instruction?

    Yes, if you want to set up or amend a regular Direct Debit instruction please call Customer Services on 0845 300 0430. You make payments on the 27th of each month and the funds will appear in your Shareview Dealing account two days later. Please note that Direct Debit transfers take three working days to clear once set up is complete. You’ll need to set up your Regular Investment instructions separately.

    Can I amend or delete a Regular Investment instruction?

    Yes. To amend an order, click on the “pencil” icon in the Edit column to the right of the Regular Investment screen. Enter the revised amount you wish to invest each month. Click on Save; a confirmation message will appear and the screen listing your order(s) will be updated to reflect the change. To delete an instruction, click in the box to the left of the screen alongside the instruction you wish to cancel, then click the ‘Delete’ button at the bottom of the screen. The instruction will then be removed from the list of instructions displayed on the screen. You can also amend or delete an order by calling Customer Services on 0845 300 0430. If you amend or delete an instruction, then the ongoing instruction will be affected, not just the next trade.

     

    Dealing – Dividend Reinvestment

    What is Dividend Reinvestment?

    Dividend Reinvestment allows you to set a recurring purchase transaction to automatically buy shares using dividend income in the company that issued the dividend.

    When will the Dividend Reinvestment take place?

    Dividend Reinvestment is carried out on the working day following the day dividends are received into your account.

    What shares are eligible for Dividend Reinvestment?

    Most FTSE350 companies are included on our list of Dividend Reinvestment stocks, as well as selected others. You can reinvest dividends in both your Investment Account and ISA. Please note that some FTSE350 stocks are not available for Dividend Reinvestment; these companies offer scrip dividends, which you can elect to receive in place of cash dividends by sending a secure message from your account or by calling Customer Services on 0845 300 0430. To see a complete list of equities eligible for Dividend Reinvestment click here.

    Can I set up Dividend Reinvestment on some shares but not on others?

    Yes, you can. You can opt for Dividend Reinvestment on as many eligible stocks held in your account as you like by clicking on the Admin Tab at the top of the screen when logged into your account and then Income Preferences option.

    How can I set up or cancel a Dividend Reinvestment instruction?

    When logged in to your account, you can set up or cancel a Dividend Reinvestment instruction by clicking on the Admin Tab at the top of the screen when logged into your account and then Income Preferences option.. Alternatively, you can do this by calling Customer Services on 0845 300 0430.

    What steps do I need to take to set up a Dividend Reinvestment instruction online?

    1. Go to the account type you wish to trade in

    2. Click on ‘Admin’ at the top of the screen

    3. Select the ‘Income Preferences’ option

    4. Click ‘Get Portfolio’ to display a list of the stocks you hold which are eligible for Dividend Reinvestment

    5. Click the tick box beside the stock(s) you wish to select, then click ‘Save Changes’

    6. When the message ‘Changes have been saved’ appears, your instruction has been set, and will apply to any dividends received on the stock(s) after this

    What steps do I need to take to cancel a Dividend Reinvestment instruction online?

    To remove Dividend Reinvestment on a stock, follow the steps above and ensure that the ‘Reinvest’ check box is unticked, then click ‘Save Changes’.

     

    Dealing in overseas stocks

    Can I deal in overseas stocks?

    Yes, you can deal in US, Canadian, European and certain other overseas stocks which settle via CREST in sterling in the form of CDIs.

    What is a CDI?

    A CDI is a CREST Depository Interest. CREST holds all international stocks in a pool in a local depository such as Clearstream for German stocks and DTC for US stocks. CREST then issues a CDI to each holder of the security, which can then be transferred in CREST just like a UK equity

    Why are international securities held as CDIs?

    CDIs have been developed to allow UK investors to hold international securities while still allowing settlement through the UK Settlement system, CREST.

    Can CDIs be placed in an ISA?

    Yes, but like UK stocks they must be listed on a recognised stock exchange.

    Are there any special requirements before I can deal in overseas stocks?

    Yes, for US stocks only. Before you can deal in US stocks, you must complete and sign a W8-BEN form. This is a declaration of tax status required by the US Internal Revenue Service. It's valid for 3 calendar years from the year in which it's signed.

     

    IPOs

    What is an IPO?

    In an Initial Public Offering (IPO), sometimes known as a stock market launch, listing or flotation, shares in a company are offered and sold to the general public for the first time. After an IPO the shares can be bought and sold freely on the open market.

    Where do I apply for an IPO?

    You can apply for an IPO within your Investment Account or ISA. Click on the IPO tab in the grey bar at the top of any page within your account and follow the on-screen steps. You will need to have enough cash in the relevant account to cover the value of the shares you wish to apply for.

    How do I view, change or cancel my IPO application?

    Click on the IPO tab in the grey bar at the top of any page within your account. The bottom section of the page displays any IPOs you have applied for. Before any allocations have been made, you can edit your application by clicking the button on the right-hand side of the page.

     

    Corporate Actions

    What should I do once I receive a Corporate Actions notification?

    Information about Corporate Actions is sent by secure message to your message inbox (log-in then click on the 'message box') and, if you have requested it, by post.

    Each message will advise you how to make any elections and of the date by which you must advise us of your decision. Because we need to aggregate the requirements of all customers holding that stock, and then advise the company of the outcome by the due date, your response will typically be required earlier than any date you may see in the press or from the company direct and you should allow for this.

    Where a Corporate Action takes place for which you have no choice; for example an unconditional offer, a scheme of arrangement or the redemption of a dated preference share, we will complete the action and adjust your account accordingly. Whilst we will always try to advise you about this before the event, on some occasions, details may be sent after the action has been completed.

     

    Administration and Customer Services

    How can I contact Customer Services?

    Certificated and Corporate Sponsored Nominee trading enquiries:

  • Please phone us on 08456 037 037
  • Or for general enquiries, you can also email enquiries@equinitishareviewdealing.com
  • Investment Account and ISA customers can contact us by:

  • Email - enquiries@equinitishareviewdealing.com
  • Secure message from your Message Box
  • Phone us on 0845 300 0430.
  • Please send all account-related queries by secure message rather than by email.
  • What are your opening hours?

    Customer Services is available between the hours of 8.00am to 6.00pm Monday to Friday (excluding Bank Holidays).

    How can I change my personal details (Investment Account and ISA customers only)?

    If you have changed your personal details, you need to send us a Change of Personal Details Form.

    How can I change my bank details (Investment Account and ISA customers only)?

    To nominate a new bank account, you must sign and complete a Direct Debit instruction and send it to us together with an original statement less than 3 months old from the newly nominated bank account:

    Equiniti
    PO Box 4605
    Aspect House
    Spencer Road
    Worthing
    BN99 6QY

    The form can be downloaded from the forms section of our website, or requested via Customer Services.

    How can I change my PIN (Investment Account and ISA customers only)?

    To change your PIN to a six digit number of your choice, simply log on to your account and go to the Administration /Change your PIN option. Alternatively, you can call Customer Services to request a new PIN.

    What should I do if I've lost or forgotten my PIN (Investment Account and ISA customers only)?

    You can obtain a new PIN by calling Customer Services. For security reasons, we cannot issue new PINs in response to email or secure message requests. The request for a new PIN will automatically disable your existing PIN and you will not be able to access your account online until you have received your new PIN. You can, however, continue to make payments and trade by calling Customer Services.

    What should I do if I have a complaint?

    If you have a complaint, please let us know straight away. There are several ways to get in touch with us – in writing, by telephone, e-mail or secure message.

    Complaint Resolution
    Equiniti
    Aspect House
    Spencer Road
    Worthing
    BN99 8BN

    When you contact us about a complaint, we’ll try to resolve it by the end of the next business day. If we can’t here’s what we’ll do next:

    We’ll acknowledge your complaint promptly and keep in touch with you until we’ve completed all our enquiries.

    We’ll tell you who will be handling your complaint. It will always be a member of staff who is not directly involved in the matter you’re complaining about.

    Once we’ve investigated everything fully, we’ll write you a letter with our final response. That will normally be within 10 business days. If that’s not possible, we’ll keep you up to date with our progress and the options available to you. Then we’ll write to you every four weeks with the latest information.

    If we can’t find a solution that you find acceptable, we’ll explain the next steps you can take.

    You may be able to take the problem to the Financial Ombudsman Service. Their address is:

    The Financial Ombudsman Service
    South Quay Plaza
    183 Marsh Wall
    London E14 9SR
    Telephone 0800 023 4567 (or 0300 123 9123 from mobile phones)
    Fax 020 7964 1001

    Please note that the Financial Ombudsman Service will only consider your complaint once you have tried and failed to resolve it with us.

    What protection is there for investors?

    We are a member of the Financial Services Compensation Scheme, set up under the Financial Service and Markets Act 2000.

    If we cannot meet our obligations, you may be entitled to compensation from the Scheme. This will depend on the type of agreement you have with us and the circumstances of the claim. For example, the Scheme covers corporate sponsored nominees, individual savings accounts and share dealing.

    Most types of claims for FCA regulated business are covered for 100% of the first £50,000.

    For more details about the Financial Services Compensation Scheme:

    • Call their helpline on 0800 678 1100
    • Go to their website at http://www.fscs.org.uk/
    • Write to them at FSCS, 10th Floor, Beaufort House, 15 St Botolph Street, London, EC3A 7QU.

    A leaflet with more details about our complaints procedure is available. Please ask us for a copy at any time.

    hat are the 

    Equiniti Limited and Equiniti Financial Services Limited are part of the Equiniti group of companies and whose registered offices are Aspect House, Spencer Road, Lancing, West Sussex BN99 6DA. Company share registration, employee scheme and pension administration services are provided through Equiniti Limited, which is registered in England & Wales with No. 6226088. Investment and general insurance services are provided through Equiniti Financial Services Limited, which is registered in England & Wales with No. 6208699 and is authorised and regulated by the UK Financial Conduct Authority.