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Home > Shareholder services > Enquire about non-receipt of a direct payment or tax vouchers

Enquire about non-receipt of a direct payment or dividend confirmation/tax vouchers

If you have not received your dividend payment that was sent direct to your bank account, or require a replacement Dividend Confirmation or Tax Voucher, our Payment Reissues team can assist you.

Should you have a query regarding a direct payment by cheque, please click here for further guidance.

If you wish to know details of the company’s dividends, you can find this on the company’s website.

How to...

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​If the information or FAQs on this page don't answer your question, you can contact us in any of the following ways:


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Phone0371 384 2030

International callers:
+44 121 415 7047

Textel/ Minicom:
0371 384 2255

Lines are open Monday to Friday 8.30am to 5.30pm; excluding UK Bank Holidays.


Post Equiniti
Aspect House
Spencer Road
BN99 6DA

Please include your Shareholder Reference (if you have one). This is the eleven digit number found on your share certificate, share statement, recent dividend information or correspondence.