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Complaints

At Equiniti, our number one priority is to provide you with the highest level of customer service. If there is a problem, please let us know. We will aim to put it right as soon as possible.

Voice your concerns

​​​​​​​​​​​​​​At Equiniti, our number one priority is to provide you with the highest level of customer service. If there is a problem, please let us know. We will aim to put it right as soon as possible.

To help us put things right as quickly as possible please provide the following details:

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Your full name and address

 

 

Full details of your complaint

 

 

The company or service to which the complaint relates

 

 

How you think the complaint could be resolved

 

 

Photocopies of any paperwork supporting your complaint (please keep the original copies)

When you contact us with a complaint we will do all we can to resolve it within three business days. If we can't do this we will confirm receipt of your complaint in the form of an acknowledgment letter to let you know when you can expect a full response.​

Please let us know online by sending us an email.

Email us

+44 (0) 371 384 2030

Please use the country code when calling from outside the UK. Lines are open from 8.30am to 17.30pm (UK time), Monday to Friday (excluding public holidays in England and Wales).

For deaf and speech impaired customers we welcome calls via Relay UK. Please see www.relayuk.bt.com for more information.

Please send your written concerns to:

EQUINITI
Aspect House
Spencer Road
Lancing
BN99 6DA
UK

Regulated Products and Services

If we have not issued a full response within eight weeks of the date we first received your complaint, or if you are dissatisfied with our response, you may be entitled to ask the Financial Ombudsman Service for an independent review if your query relates to a regulated product. However, the Financial Ombudsman Service will only consider your complaint once you have tried to resolve it with us, so please take up your concerns with us first and we will do all we can to help.

The Financial Ombudsman Service can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 0234 567
www.financial-ombudsman.org.uk