Shareview Portfolio
Problems activating or logging in

Please ensure that the address Equiniti has registered for you is your correct current address.

Change of Address form.
For all companies other than Barclays

Barclays Change of Address form
For Barclays only. Please note that to change the registered address of a Barclays PLC shareholding, we will need a copy of your tax voucher, share certificate, or Sharestore statement. We will be unable to change your address without receipt of one of these documents with the Change of Address form.

You can reset your password using your username/ID and memorable information. You can do this by following steps:

• Go to the Forgotten username/ID page
• Select the name of a company holding that you have in your portfolio
• You will then be asked to enter your email address and your date of birth and select the ‘Next’ button
• You will then be taken to a page which requires you to enter the answers to two questions randomly selected from your memorable information. Enter this information and select the ‘Next’ button
• On the final screen we will display your username and it's equivalent numeric ID (the latter being for legacy users that have not set up a username for their portfolio). Make a note of these details so that you can then proceed to the login screen to access your portfolio

You can reset your password using your username/ID and memorable information. You can do this by following steps:

• Go to the Forgotten password page
• On this page enter your username/ID and your date of birth and then select the ‘Next’ button
• You will then be taken to a page which requires you to enter the answers to two questions randomly selected from your memorable information. Enter this information and select the ‘Next’ button
• You will now be taken to the ‘Choose your password’ screen' where you can enter and confirm a new password (which must be between 12 and 64 characters in length and contains at least 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character).
• Once it is confirmed that your password has been reset, you can proceed to the login screen to then access your portfolio

You can obtain your username/ID and reset your password using your memorable information. You can do this by following these steps:

• Firstly get a reminder of your username/ID by following the steps detailed above in ‘What should I do if I have forgotten my username/ID?’
• Make sure you have made a note of your username/ID and then reset your password by following the steps detailed above in ‘What should I do if I have forgotten my password?’.

If you have not accessed your portfolio on this site since March 2009 you can quickly and easily register for a new account.

If you have forgotten the memorable information you provided when you upgraded or registered for your Portfolio, you will not be able to retrieve your Username/ID or password through our standard processes.

In this instance you will be required to re-register for a new Portfolio.

If you are logging into your Portfolio and you see the ‘Multiple Registrations’ screen this means that we have identified that you have registered for more than one Portfolio.

This might have occurred through carrying out multiple registrations when you have forgotten your memorable information, or you might have purposely set up separate Portfolio accounts to hold details of different holdings.

On the 'Multiple Registrations' screen you can remove any Portfolio accounts which you no longer wish to access by selecting the relevant account by clicking the checkbox next to it, and then clicking on the ‘Proceed’ button. This Portfolio will then be removed and will no longer show when you log in.

If you require your additional Portfolios to be retained you can select the ‘Proceed’ button anyway and continue to access your account as normal. However each time you log in you will be notified that multiple Portfolios exist for you.

If you do not wish to be notified of multiple Portfolio registrations in the future you can select the ‘I do not want to see this message again’ checkbox on the ‘Multiple Registrations’ page and the click the 'Proceed' button.

Please note that if you choose not to view the ‘Multiple Registrations’ screen again, Equiniti continues to reserve the right to delete Portfolios that have not been accessed within 18 months as described in the terms and conditions.

This message is displayed by earlier versions of Internet Explorer and is due to the expiry date of one of the security certificates held by the browser.

In fact, this should not affect the security of Shareview and if you click 'continue', you should still be able to establish a secure link with the site.