Request a dividend reissue

If you have lost a dividend cheque, or you cannot cash a cheque because it is out-of-date, it is possible to obtain a new payment.

Online

Click here to send us an email to request a dividend reissue. Please give details of the cheque that you need to replace.

We will deal with your request within 5 business days of receipt.

Phone

Some payments can be issued over the phone. Please call our Shareholder Helpline on:

+44 (0) 371 384 2000

(Overseas holders need to ring: +44 121 415 7188).


Lines open 8.30am to 5.30pm (UK time), Monday to Friday (excluding public holidays in England and Wales).

Post

To obtain a replacement for a lost or out-of-date payment, write to us giving details of the cheque that you need to replace. Please ensure that you:

1. State your Shareholder Reference; this can be found on your Santander Nominee Service statement or on any previous correspondence we have sent you. 
2. Write your name and address exactly as it is recorded on the Register of Shareholders; as identified by the name and address on any of our recent correspondence to you.
3. Return any relevant out of date cheques which are in your possession.

Please send you written request to us at the following address:

Santander Nominee Service
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
UK

We will deal with your request within 5 business days of receipt

Our standard policy is to deduct a fee for payments that are reissued. The fee levied for the reissue of a payment goes some way towards covering the administration costs involved in this process.  In general, the higher the value of the payment, the higher the associated administration costs. This is because of the increased security checks that must be undertaken. On some occasions, multiple payments may be involved as payments could be issued from different bank accounts. In these circumstances, a fee may be levied for each payment issued. 

Fees will normally be deducted before the payment is reissued. You will, therefore, receive the payment minus the applicable fee. Our standard fees for reissuing a payment are listed below.

Please note: Fees may vary per company and are subject to change.

If you require a payment to be reissued following the death of a shareholder, please note we can only do this once the death has been registered with us.

Find out more about registering the death of a shareholder

If you have received notification of unclaimed monies in a recent Dividend or Entitlement Statement mailing, there are two simple ways of receiving the payment quoted.

You will have received either a Payment Release form (If you already have a bank mandate registered) or a Bank Mandate form (If you do not currently have a bank mandate registered).

Please complete and return the form to the address provided and we will reissue the payment(s) direct to your bank account within 30 days of receipt of your instruction.

There is an easier way to receive dividends and prevent the need for future reissues. In the UK, with most bank or building society accounts, it is possible to have dividends paid direct to your account. This will give you immediate cleared funds on the dividend payment date and remove the risk of your dividend cheques being lost or mislaid.

Sometimes referred to as a 'payment instruction' or 'dividend mandate' it is quick and easy to set up - For further information, please click here.

If you live or work outside of the UK, we can arrange for your dividends to be automatically converted into local currency and credited direct to your bank account - normally just a few days after the company's dividend payment date.

This Overseas Payment service pays to over 90 countries worldwide and normally costs less than paying in your sterling cheque. For further information and to download an application form, please click here.

For further information about the Santander Scrip Dividend Scheme and reinvesting your dividends, please click here.