Home > Shareholder services > Tracing our missing shareholders (Prosearch)

Tracing Our Missing Shareholders (ProSearch)

Santander and Equiniti have appointed ProSearch, a specialist tracing company, to locate our shareholders with whom contact has been lost, and whose shareholdings have been inactive for some time, where historic dividends remain uncashed. Since 2010 we have successfully returned a substantial amount of shares and dividends through the ProSearch tracing activity.

Below are some Frequently Asked Questions. If your question is not answered below or if you need any further information, please get in touch by using the contact details on the right-hand side of this page.

Frequently asked questions

Need more help?

​If the information or FAQs on this page don't answer your question, you can contact us in either of the following ways:


0371 384 2000

International callers:
+44 121 415 7188

Textel/ Minicom:
0371 384 2255

Lines are open Monday to Friday 8.30am to 5.30pm; excluding UK Bank Holidays.


Santander Nominee Service
Aspect House
Spencer Road
BN99 6DA

Please include your Shareholder Reference (if you have one). This is the eleven digit number found on your Santander Nominee Service statement, recent dividend information or correspondence.

Legal | Privacy

This site is maintained as part of the Banco Santander, S.A. online Nominee Service by Equiniti. Equiniti Limited and Equiniti Financial Services Limited are part of the Equiniti group of companies and whose registered offices are Aspect House, Spencer Road, Lancing, West Sussex BN99 6DA. Company share registration, employee scheme and pension administration services are provided through Equiniti Limited, which is registered in England & Wales with No. 6226088. Investment and general insurance services are provided through Equiniti Financial Services Limited, which is registered in England & Wales with No. 6208699 and is authorised and regulated by the UK Financial Conduct Authority.

Your holding of CDIs through the Santander Nominee Service gives you an entitlement to Banco Santander shares.