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I have bought/sold shares recently but there is no change to my account, why is this?

If you have bought or sold securities through a stockbroker or share dealing service, your broker will automatically send us instructions to amend our records on the appropriate date. This is the date on which shares and money are exchanged in the market and is known as the 'settlement date'. The contract note sent to you by your broker will show the settlement date and this is when our records are usually updated.

Depending on the time the deal is processed, it may take a day or so for the new details to be displayed on Shareview. If the correct information is still not shown after this time, you should speak to your broker to confirm that the trade has been settled.

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Equiniti Limited and Equiniti Financial Services Limited are part of the Equiniti group of companies and whose registered offices are Aspect House, Spencer Road, Lancing, West Sussex BN99 6DA. Company share registration, employee scheme and pension administration services are provided through Equiniti Limited, which is registered in England & Wales with No. 6226088. Investment and general insurance services are provided through Equiniti Financial Services Limited, which is registered in England & Wales with No. 6208699 and is authorised and regulated by the UK Financial Services Authority.