In most cases, you'll need to pay an administration fee before we can send you a new share certificate. At the moment, the charge is £35.25 (including VAT). This is because we have to do extra work to make sure that the process is as secure as possible. You may, therefore, prefer to check your records again before phoning us. 

If you lose your share certificate or it has been stolen, let us know immediately by phoning: 0871 384 2233. Calls to this number are charged at 8p per minute from a BT landline. Other telephony provider costs may vary.

You'll need to tell us about any certificates you still hold so we can identify which share certificate is missing.

We'll then make a note of the lost or stolen certificate and send you a letter of indemnity. In signing and returning this indemnity, you are confirming that if the lost share certificate subsequently comes to light, you will return it to us to be cancelled. You are also required to guarantee that the company, in which you are a shareholder, will not be liable for any loss as a result of issuing the duplicate certificate. This is done by the issuing of a 'Letter of Indemnity'.

To protect your company, the letter of indemnity must also be guaranteed by an insurance company. This is sometimes called 'countersigning' or 'joining in' an indemnity. Your insurers may offer this service but could charge you a fee.

If you like, we can arrange countersignature with our insurers at the same time as we process the letter of indemnity. The charge depends on the value of the share certificates that are being replaced because the higher the value, the greater the risk to the insurer. The current charges are shown below. Please note that not all companies charge for this service.

We cannot arrange countersignature if the value of shares on the missing certificates is greater than £50,000.