How can I voice my concerns
There are a number of ways you can tell us about your concerns:
- in writing
- by telephone
- e-mail
Our contact details are as follows:
Equiniti, Service Quality, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA
Tel: 0871 384 2030
Calls to this number are charged at 8p per minute from a BT landline. Other telephony provider costs may vary.
E-mail: concerns@equiniti.com
To help us put things right as quickly as possible please provide the following details:
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your full name and address
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full details of your complaint
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the company or service to which the complaint relates
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how you think the complaint could be resolved
photocopies of any paperwork supporting your complaint (please keep the original copies)
When you contact us about a complaint we will do all we can to resolve it by the end of the next business day. If we can't do this we will confirm receipt of your complaint in writing within five business days and let you know when you can expect a full response.
If we have not issued our 'final response' within 8 weeks from the date we first received your complaint, or if you are dissatisfied with our final response, you may be entitled to ask the Financial Ombudsman Service for an independent review. However, the Financial Ombudsman Service will only consider your complaint once you have tried to resolve it with us, so please take up your concerns with us first and we will do all we can to help.
The Financial Ombudsman Service can be contacted at:
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0845 080 1800
Web: http://www.financial-ombudsman.org.uk
