If you are having any problems using the Certificated trading website, please call 03456 037 037
Investment Risk Warnings
The value of investments can fall as well as rise and any income from them is not guaranteed and you may get back less than you invested. Past performance is not a guide to future performance.
EQ does not provide investment advice. If you are in any doubt as to the risk or suitability of an investment or product you should seek advice from an independent financial adviser.
The extent and value of any ISA tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change.
Our website has been built to conform with the accessibility standards set out by the World Wide Web Consortium's (W3C) Web Accessibility Initiative (WAI).
We also comply with and monitor our compliance with the Disability Discrimination Act 2005.
It is Equiniti Group policy to ensure that all of the Group’s websites and online material function properly and are tested against all browsers that are used by more than 5% of our site visitors.
The following table describes which versions of the most commonly used browsers are supported, and provides links where you can update your browser if you need to.
Contact us by telephone
As well as operating an online service we also provide full access to our services by phone. You can call us to place orders, make payments, check your balance or discuss any aspect of our service and your accounts with us. Visit
contact us for more information
For training purposes, calls to or from EQ may be recorded and/or monitored.
Our documents
We can send product documents to you in braille, large font or audio. To make sure that we send you the correct information we'll need your name, address, which product you're interested in and the format you'd like. You can call us on 0345 0700 720 or write to us via the
contact form to request this information.
Text Relay
For deaf and speech impaired customers, we welcome calls via Relay UK. Please see
www.relayuk.bt.com for more information.