Lost certificates

Report a lost share certificate

If a share certificate has been lost, stolen or destroyed, you should contact us by phone or in writing. We will then place a restriction on the certificate(s) to prevent these from being used fraudulently. You'll need to tell us about any certificates you still hold so we can identify which share certificate(s) is/are missing.

Before we can provide you with a duplicate certificate, you will need to complete and return the Letter of Indemnity form that we will send to you.

You can contact us in any of the following ways:

Why a Letter of Indemnity is required

The Letter of Indemnity process is required to minimise potential financial loss caused by any misuse of the original certificate(s) and indemnifies our client companies, and us, against this risk.

Once we receive the completed Letter of Indemnity form and any required fees, we will then issue a duplicate certificate. Further information, as to why we require a completed Letter of Indemnity, can be found in our guidance notes.

You will need to be in possession of your share certificate(s) if you want to transfer or sell your shares. If your share certificate becomes lost or stolen, you will need to obtain a replacement by completing a Letter of Indemnity Form.