Log in and registration issues

We will only be able to validate the address we have on record.

If your registered address is incorrect, you can amend these by completing and returning a Change of Address form.

You can obtain your username/ID using your memorable information by following these steps:

• Go to the ‘Forgotten username/ID’ page.
• Select the name of a company holding that you have in your Shareview Portfolio.
• You will then be asked to enter your email address and your date of birth before clicking the ‘Next’ button.
• You will then be asked to answer two questions randomly selected from your memorable information. Enter this information and click the ‘Next’ button.
• On the final screen, we will display your username and its equivalent numeric ID (the latter being for legacy users that have not set up a username for their Shareview Portfolio). Make a note of these details so that you can then proceed to the log in screen and access your Shareview Portfolio.

Note that if the registered address we hold for you is incorrect, you can amend it by completing and returning a Change of Address form.

You can reset your password using your username/ID and memorable information. You can do this by following these steps:

• Go to the ‘Forgotten password’ page.
• Enter your username/ID and your date of birth and then select the ‘Next’ button.
• You will then be asked to enter answers to two questions randomly selected from your memorable information. Enter this information and select the ‘Next’ button.
• You will be taken to the ‘Choose your password’ screen where you can enter and confirm a new password (which must be between 8 and 15 characters long with at least one capital letter, one lower case letter and one number).
• Once your password reset has been confirmed, you can proceed to the log in screen to then access your Shareview Portfolio.

Note that if the registered address we hold for you is incorrect, you can amend it by completing and sending us a Change of Address form.

You can obtain your username/ID and reset your password using your memorable information. You can do this by following these steps:

• Firstly, ascertain your username/ID by following the steps detailed above in ‘What should I do if I have forgotten my username/ID?’
• Make sure you have made a note of your username/ID and then reset your password by following the steps detailed above in ‘What should I do if I have forgotten my password?’

Note that if the registered address we hold for you is incorrect, you can amend it by completing and sending us a Change of Address form.

If you have forgotten the memorable information you provided when you upgraded or registered for your Shareview Portfolio, you will not be able to retrieve your username/ID or password through our standard processes.

In this instance, you will be required to re-register for a new Shareview Portfolio.

If you are logged in to your portfolio and you see the ‘Multiple registrations’ screen, this means that we have identified that you have registered for more than one Shareview Portfolio.

This might have occurred through carrying out multiple registrations when you have forgotten your memorable information, or you might have purposely set up separate Shareview Portfolio accounts to hold details of different holdings.

On the 'Multiple registrations' screen, you can remove any Shareview Portfolio accounts which you no longer wish to access by selecting the relevant account and then clicking on the ‘Proceed’ button. This portfolio will then be removed and will no longer show when you log in.

If you require your additional Shareview Portfolios to be retained, you can select the ‘Proceed’ button anyway and continue to access your account as normal. However, each time you log in you will be notified that multiple portfolios exist for you.

If you do not wish to be notified of multiple Shareview Portfolio registrations in the future, you can select the ‘I do not want to see this message again’ checkbox on the ‘Multiple registrations’ page and then click the 'Proceed' button.

Please note that if you choose not to view the ‘Multiple registrations’ screen again, Equiniti (EQ) continues to reserve the right to delete portfolios that have not been accessed within 18 months as described in the terms and conditions.

The Shareview Portfolio service allows you to access a range of information about your shareholdings online. This includes holding details (such as name and address), indicative share prices, recent balance changes and dividend information. It also includes details of employee schemes and corporate sponsored nominees that Equiniti administer.