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Report Misdirected Mail

If you are receiving mail that is intended for one of our shareholders then please let us know so we can get back to returning it to its intended recipient.

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Report misdirected mail

Showing 3 of 3 FAQs

The simplest action to take is to mark the post with 'return to sender'; returning it to the address on the following "Post" tab. Alternatively, you may want to contact us using one of the following methods:

To help us locate the shareholder please send us an email with any contact information you may have. If you do not have a forwarding address for the shareholder or their designated representative(s), you may have the address of the solicitor or letting agent who arranged the transfer of the property to you.

Our standard response time is to deal with your request within 5 business days from receipt.

Send us an email

Once we have been informed that a shareholder no longer resides at an address, we are able to place a basic restriction on the mailings being sent. However, due to legal regulations we are unable to suppress all mailings and it is quite likely that you will still receive some mail from us.

Before all mailings can stop, the following needs to occur:

  • Equiniti will need to receive details of the new whereabouts of the former residents; from the current occupier or other contact;
  • Equiniti will need to trace and/or contact the shareholder(s) or their legal representative(s);
  • Equiniti will need to receive formal confirmation of the new address/circumstance of the former resident(s);
  • Equiniti will then need to register the updated details to the shareholding and the current occupier will no longer receive any mailings from us.

To speed up this process, if you know anything about the previous occupier, please provide us with this information.

This service is free of charge.