Frequently asked questions
Get help with EQ Boost
Get help with EQ Boost
You can use EQ Boost if you hold shares in a company that has signed up to EQ Boost.
EQ Boost is not available to:
You can join online by logging into your Shareview Portfolio at www.shareview.co.uk and updating your dividend election choice on your shares to EQ Boost.
If you do not have a portfolio, you can register for one via www.shareview.co.uk
Your EQ Boost election will replace any existing dividend payment instruction previously held by Equiniti (e.g. within a Dividend Reinvestment Plan or Scrip dividend programme).
Once you have completed your election in your Shareview Portfolio and your EQ Boost account has been activated you will receive an email notifying you. Click the link in the activation email and register with EQ Boost.
Elections to join EQ Boost should be completed at least 15 working days before a dividend payment, unless otherwise stated. Elections that miss the deadline for a current dividend payment will only be eligible for EQ Boost for subsequent dividends.
Joint holders can apply for an EQ Boost account. The first named holder will need to register for a Shareview Portfolio, (or use their existing Shareview Portfolio) and elect to have dividends paid into an EQ Boost account. The account will be issued in the name of the first named holder only.
To register you will need your:
The EQ Boost account will be registered using the details you provided to create your Shareview Portfolio.
EQ Boost requires you to have a unique email address so, if you share an email address with another shareholder who also wants to join EQ Boost, one or both of you will need to change the email address registered in the Shareview Portfolio.
You will receive your dividend money into your EQ Boost account by close of business on the same day as the dividend payment date.
You will receive an email alert from EQ Boost informing you 'Your money has arrived'. You can then log into your account, review your balance, and start purchasing e-vouchers.
You can withdraw your money at any time, by logging into your online account and requesting a withdrawal in the 'Manage Account' section.
Payments can only be made to a UK bank account associated to the EQ Boost account holder. These details will be verified to ensure no fraudulent activity takes place.
Withdrawals will be actioned within 48 hours of your request being received.
Partial elections are not possible. EQ Boost elections will apply to your total dividend.
If you sell or transfer some of your shares, your EQ Boost election will continue to apply to the remaining shares in your holding.
No. Only dividend payments can be added to your EQ Boost account.
No, retail e-vouchers are only available in UK sterling.
The percentage will vary by retailer. Here's an example showing how a 10% increase works:
| Cash value | Boosted e-voucher value |
|---|---|
| £180 | £198 |
| £340 | £374 |
| £1,200 | £1,320 |
An e-voucher is a digital gift card containing a gift card number (usually 16 to 20 digits), depending on the retail brand it can also contain a PIN (usually 4 to 6 digits) and a barcode or QR code that can be scanned in store (where the retailer has a physical location). Most retailers allow online redemption, you simply enter the gift card number (and PIN where relevant) at checkout.
E-vouchers will be emailed to you, and you can choose to print them at home or download to your mobile device.
Yes, once logged into your EQ Boost account you can adjust the amount you want to pay and see the uplifted value of the e-voucher before you complete your purchase.
Login to your EQ Boost account to see what brands are available and what percentage increases they offer. You can then use some or all of your money to buy one or more e-vouchers.
You will receive an email confirming your purchase and your available balance will immediately reduce. E-vouchers are issued by email and will also be available to view in the 'Order History' section of your EQ Boost account approximately three minutes after the purchase has been completed.
If the purchase was made more than three minutes ago, check your junk mail folder in case it has been delivered there. You can also check your 'Order History' in your EQ Boost account.
Yes, most retailers allow you to part-pay with an e-voucher and then pay any remaining balance with a credit or debit card.
You can purchase products or services worth less than the value of your e-voucher. The remaining value can be spent up until the e-voucher expires.
Expiry dates vary by retailer but are usually 12 to 24 months in the UK. Please see the retailer's T&Cs for details.
You can find and download a copy of your e-voucher in the 'Order History' section of your EQ Boost account.
This varies by retailer. You will need to confirm that you have read the retailer's terms and conditions before purchasing the voucher. These terms will describe the specifics of the e-voucher including whether it can be spent online and / or in store.
You should contact the retailer who has issued your e-voucher who will be able to confirm any balance that is remaining on your e-voucher.
The Customer Credit Act entitles you to a refund within 14 days of the purchase. You can get a e-voucher refunded as long as you haven't spent any of it, and the money will be added back into your EQ Boost account. Please contact the EQ Boost Customer Experience Centre to request a refund.
You can find and download a copy of your e-voucher in the 'Order History' section of your EQ Boost account. Once downloaded if it still doesn't work you should contact the EQ Boost Customer Experience Centre.
Our highest priority is looking after our customers. We regularly review our panel of retailers to reduce the likelihood of this unlikely event occurring. We recommend using e-vouchers you have bought in a timely way. Where possible avoid holding on to them for a lengthy period of time.
Once an e-voucher is purchased, there is an obligation by the retailer to provide you with the service or a refund. In the unlikely event that you have purchased e-vouchers in a company that subsequently ceases trading you will need to contact them for resolution.
Your EQ Boost account will stay open with any money in it until you use it.
If your EQ Boost account remains inactive for 3 years and does not contain any cash value and does not have a valid outstanding e-voucher, we reserve the right to close your account.
You can change your email address in your EQ Boost account under 'Manage Account'.
Please note this will only update the email address held for you for EQ Boost. If you are a Shareview user, please remember to log into your Shareview portfolio at www.shareview.co.uk to update your email address separately.
No. Once you've elected to have payments made into your EQ Boost account, payments will continue to go in unless you decide later to elect for another means to receive your payment.
Yes, you have to elect separately for each shareholding, and only if the company has made EQ Boost available to its shareholders.
If you are registered for Shareview, you can make your election online by logging into your Shareview Portfolio at www.shareview.co.uk and updating your dividend election choice for your additional holding to EQ Boost.
Remember, you can only elect on a holding if the Company has made EQ Boost available to its shareholders.
You can change your election at any time by logging into your Shareview Portfolio at www.shareview.co.uk
Your change of election must be completed at least 15 working days before a dividend payment, unless otherwise stated. Elections that miss the deadline for a current dividend payment may still be paid into EQ Boost. If this happens, you can withdraw your money from your EQ Boost account at any time by logging into your online account and requesting a withdrawal in the 'Manage Account' section.
If you decide that you want to stop paying your dividends into EQ Boost you will need to change your dividend election online by logging into your Shareview Portfolio. Your change of election must be completed at least 15 working days before a dividend payment, unless otherwise stated. Elections that miss the deadline for a current dividend payment will only take effect for subsequent dividends.
You should ensure that you spend any remaining funds by purchasing e-vouchers or by requesting a withdrawal in the 'Manage Account' section.
Please contact the Customer Experience Centre to check the status of the EQ Boost account and assist you with cancelling the EQ Boost election and withdraw any remaining funds. We will also be able to advise you if there are any e-vouchers with a value remaining on them.
The EQ Boost Customer Experience Centre will be happy to answer your questions. Call them on:
0371 384 2919 (Lines open Monday to Friday 8:30am-5:30pm)*
*Excluding public holidays in England and Wales.
