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If a share certificate has been lost, stolen or destroyed, you should contact us by phone or in writing. We will then place a restriction on the certificate(s) to prevent these from being used fraudulently.
If a share certificate has been lost, stolen or destroyed, you should contact us by phone or in writing. We will then place a restriction on the certificate(s) to prevent these from being used fraudulently. You'll need to tell us about any certificates you still hold so we can identify which share certificate(s) is/are missing.
Before we can provide you with a duplicate certificate, you will need to complete and return the Letter of Indemnity form that we will send to you. Please check for further information on the Letter of Indemnity and details of our fees.
Once we receive the completed Letter of Indemnity form and any required fees, we will then issue a duplicate certificate. Further information, as to why we require a completed Letter of Indemnity, can be found in our guidance notes.
If you are intending to sell your shares through our Postal Sharedealing service and the value of their shares are under £5000, the indemnity and fee are not required, as you can use our Postal Sharedealing Lost Certificate service. More information can be found on our Buying and Selling Shares page.
To request a form, please select the Lost Certificate option on our Shareholder Helpline.
Helpline number:
+44 (0) 371 384 2030
Please use the country code when calling from outside the UK. Lines are open from 8.30am to 17.30pm (UK time), Monday to Friday (excluding public holidays in England and Wales). For deaf and speech impaired customers we welcome calls via Relay UK. Please see www.relayuk.bt.com for more information.
Please send your written request to us at:
EQUINITI Aspect House Spencer Road Lancing BN99 6DA UK
If you find your share certificate(s) before the Letter of Indemnity is processed, you will need to advise us as soon as possible. If the Letter of Indemnity has not been processed, the restriction will be removed from the certificates.
A “cooling off” period of 14 days is implemented once a certificate has been reported lost. During this period if you locate your certificate then the restriction will be removed without charge. If your certificate is located after this period then a Found Certificate administration fee may apply.
For all other shareholders, please send us written confirmation at the address above.
If a lost certificate is found after a replacement certificate has been issued, you will need to send the old certificate to us at the address above. Please note that any already paid Letter of Indemnity fees will not be refunded.
The current standard Found Certificate Fees are shown below:
We do offer a paid for share valuation service. The fee is dependent on the value and number of holdings you require the valuation for. Please be aware that we will only provide a Share Valuation for the shareholding(s) that you detail in your request. We will not automatically detail all holdings and these will need to be stated in your request for us to 1) Provide a Share Valuation Quote and 2) To provide the Share Valuation. The Share Valuation will only include shares of the companies for whom Equiniti act as Registrars.
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