Report misdirected mail

If you continue to receive mail for a shareholder who no longer lives at your address, please let us know. We understand that repeatedly receiving mail for previous occupiers can be an inconvenience. To help us to stop these mailings, we may need your help in tracing the former occupant.

The simplest action to take is to mark the post with 'return to sender'; returning it to the address below. Alternatively, you may want to contact us using one of the following methods:

Once we have been informed that a shareholder no longer resides at an address, we are able to place a basic restriction on the mailings being sent. However, due to legal regulations we are unable to suppress all mailings and it is quite likely that you will still receive some mail from us.

Equiniti will need to receive details of the new whereabouts of the former residents; from the current occupier or other contact;

Equiniti will need to trace and/or contact the shareholder(s) or their legal representative(s);

Equiniti will need to receive formal confirmation of the new address/circumstance of the former resident(s);

Equiniti will then need to register the updated details to the shareholding and the current occupier will no longer receive any mailings from us.

To speed up this process, if you know anything about the previous occupier, please provide us with this information.

This service is free of charge.