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Covid- 19: Changes to our Customer Experience Centre & how to contact us
We are still open for business, however the COVID-19 pandemic has meant all our staff have been asked to work from home to safeguard their wellbeing. To help ease pressure on our colleagues over this unprecedented time we have had to make some changes to how we operate. These changes are outlined below. Please accept our apologies for any inconvenience these changes may cause.

Share Registration

Please email customer@equiniti.com

If your query is urgent please call our Customer Experience Centre on 0371 384 2030, between the hours of 9.00am & 5.00pm Monday – Friday. Please quote your 11 digit shareholder reference number when emailing or calling us. This is the eleven digit number found on your share certificate, share statement, recent dividend information or correspondence

Employee Benefits

Please email Myshareplan@equiniti.com

If your query is urgent please call our Customer Experience Centre on 0371 384 2040, lines are open 9.00am – 5.00pm Monday – Friday.

Shareview Dealing & Queries

Postal share dealing

Please email: customer@equiniti.com

Share certificates and CSN trading

Please email sharedealing@equiniti.com

To help ease pressure on our colleagues, we are asking customers to place their trades online where possible. By switching to online trading, you’ll also save money and can avoid longer wait times which you may experience on the phone.

Buy and sell certificates

For step-by-step instructions on how to place a trade online, please see our guidance page.

To place a trade by phone, please call 03456 037 037. Lines are open 08:00 to 16:30, Monday to Friday.

For any queries, please try our help page or email sharedealing@equiniti.com and we will respond to you as soon as we can.

Already traded?

If you have already traded, this timeline provides an indication of the earliest possible time that each part of the sale process may be completed.

  • Day 1 – The sale is placed, you have entered into an agreement with Shareview Dealing to sell your shares on the UK stock market.
  • Day 1 to 2 – A contract note confirming the sale and pre-filled CREST Transfer form will be sent to you via first class post.
  • Day 2 to 3 – Your contract note and CREST Transfer form should have arrived by post. By returning the signed form and your share certificates quickly, you’ll be able to receive the money from the sale at the earliest opportunity.
  • Day 3 - The sale of shares will be settled. If you have already sent your documents, you can now expect the money to be transferred to you.
  • Day 8 and 16 – A chaser letter will be sent to you if you have not sent in your documents.
  • Day 23 - Unfortunately if we do not receive your documents by day 23, we have to buy back the shares. You will still be charged the trading commission, additional charges (duties and levies), as well as paying for any change in the share price.

Equiniti ISA and Investment Accounts

If you have a query relating to your account, in the first instance please log in and send us a secure message or email enquiries@equinitishareviewdealing.com.

If your query is urgent and you’d prefer to call please contact the team on 0345 300 0430, lines are open 8.00am – 4.30pm, Monday to Friday.