Complaints

At the Santander Nominee Service, our number one priority is to provide you with the highest level of customer service. If there is a problem, please let us know. We will aim to put it right as soon as possible.

There are a number of ways you can tell us about your concerns:

• in writing
  
• by telephone
  
• email

Our contact details are as follows:

To help us put things right as quickly as possible please provide the following details:

• your full name and address
• full details of your complaint
• the company or service to which the complaint relates
• how you think the complaint could be resolved
• photocopies of any paperwork supporting your complaint (please keep the original copies)

When you contact us with a complaint we will do all we can to resolve it within three business days. If we can't do this we will confirm receipt of your complaint in the form of an acknowledgement letter to let you know when you can expect a full response.

If we have not issued a full response within eight weeks of the date we first received your complaint, or if you are dissatisfied with our response, you may be entitled to ask the Financial Ombudsman Service for an independent review if your query relates to a regulated product. However, the Financial Ombudsman Service will only consider your complaint once you have tried to resolve it with us, so please take up your concerns with us first and we will do all we can to help.

The Financial Ombudsman Service can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 0234 567
www.financial-ombudsman.org.uk