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Contact us

Need to get in contact?

If you need to get in contact, you can find out how to do so below. But before you do, check out our Help section - there's a good chance you'll find out how to do so there.

Covid- 19: Changes to our Customer Experience Centre & how to contact us
To help ease pressure on our colleagues, we are asking customers to place their trades online where possible. By switching to online trading, you’ll also save money and can avoid longer wait times which you may experience on the phone.

Buy and sell certificates
To place a trade by phone, please call 0371 384 2000. Lines are open 08:00 to 16:30, Monday to Friday.

Your Shareholder Reference

When contacting us, please have your Shareholder Reference to hand. This is the eleven digit number found on your Santander Nominee Service statement, recent dividend information or correspondence.

You will be asked for this number if you email us and you may be asked for this number if you call. If possible, please include this reference number in any written correspondence that you send to us. If you are uncertain as to what your Shareholder Reference is, such as if you can only find an eight digit reference number, please call us to confirm.

Email us

Choose one of the categories from our help guides and FAQs to find out how to contact us online.

You can also find a list of all our email addresses below.

When contacting us, please have your Shareholder Reference to hand.

Share Registration

Shareview Dealing & Queries Postal share dealing

Online share dealing

Please email sharedealing@equiniti.com

To help ease pressure on our colleagues, we have temporarily suspended our telephone trading service. You can still trade Santander shares online on our dealing page. For further guidance please follow the steps on our Buying and Selling page

Write to us

​If our help guides and FAQs don't answer your question, please write to us at the following address:

Santander Nominee Service
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
United Kingdom

Phone us

Due to limited resource our telephone lines maybe very busy, please email us with your query. If your query is urgent please call our Shareholder Helpline and we will answer as soon as possible.

Share Registration
0371 384 2000

International callers:
+44 (0) 121 415 7188

Between the hours of 9.00am and 5.00pm (UK time) Monday to Friday (excluding public holidays in England and Wales).

Corporate Enquires

For corporate enquiries only such as financial results, stock exchange announcements and other Santander Group related matters, please email the Santander Shareholder Relations team at accionistas@santander.com.

Voice your concerns

If you have any concerns regarding the service you received please click here for more infomation.

Report a boiler room fraud

If you've been the victim of a boiler room fraud or want to know how to recognise one, we've got the details.

Boiler room guidelines