Non-receipt of a direct payment to your bank or building society
A recent Dividend Statement/Tax Voucher you have received may indicate that your dividend
payment(s) is/are being paid to an old bank/building society account.
If your new account is with the same bank or building society, they will
usually forward the payment to your new account.
If this does not happen, the bank or building society will return the money
to us.
If you have not registered your new account details with us, we will send you
a cheque for the returned amount. We aim to do this as soon as possible, after
the dividend is paid. In some cases this could take up to 10 days.
If you have registered new account details with us, prior to the payment
being returned, we will reissue the payment direct to your new bank account.
Queries relating to a payment sent direct to your bank account
We recommend that you contact us if it has been longer than 10 days since the
dividend payment should have been paid to your bank/building society.
Before contacting us, please ask your bank/building society to confirm
whether or not they have returned the payment to us. If they can confirm that
they have, please provide us with the following information that your
bank/building society should be able to give you:
- Details of how the dividend payment was returned to us;
- When the dividend payment was returned to us;
- Any reference number that they may quote for this return of payment.
Dividend Statements/Tax Vouchers
We issue a Dividend Statement/Tax Voucher to each shareholder for every dividend distributed. If appropriate, it shows the amount of Spanish withholding tax paid on each dividend.
You should keep these documents as HM Revenue & Customs may ask you for the
information.
Replacement Tax Vouchers
If needed, we can issue a replacement Dividend Statement/Tax Voucher. A fee is usually charged
for replacements. Standard fees are as follows: £15.00 for each duplicate Dividend Statement/Tax
Voucher (lists 1 dividend payment); £3.00 for each additional dividend payment
detail.
Please note: Fees are subject to
change.
* When requesting a replacement Dividend Statement/Tax Voucher, please specify the date-range that
you would like it to cover.
* Any required fees will be detailed in our response to your request.
How to contact us
Online
Click
here to send us an email. Please, however, be careful with the information
that you provide to us via the internet. If you wish to check any bank/building
society details that we hold, it may be safer to only present the last four
digits of the account number.
We will deal with your request within 5 business days of receipt.
Phone
Please call our Shareholder Helpline on:
+44 (0) 371 384 2000
(Overseas holders need to ring: +44 121 415 7188).
Lines open 8.30am to 5.30pm (UK time), Monday to Friday (excluding public holidays in England and Wales).
Post
Whether you are writing to request information regarding a Dividend Statement/Tax Voucher, or
writing to get a replacement Dividend Statement/Tax Voucher or Dividend Payment, please ensure that
you:
1. State your Shareholder Reference – this can be found on any previous correspondence we have sent you.
2. Write your name and address exactly as it is recorded on the Register of
Shareholders; as identified by the name and address on any of our recent
correspondence to you.
Please send your written request to us at the following address:
Santander Nominee Service
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
UK
We will deal with your request within 5 business days of receipt
Please be advised that when Santander offers the Scrip Dividend Scheme, a Scrip Dividend Statement (which substitutes tax vouchers) is sent at the time of each dividend, giving details of the number of new shares allotted and any fractional entitlement due. This Scrip Dividend Scheme is only offered following shareholder approval at the Annual General Meeting.
As per the terms and conditions of the Scrip Dividend Scheme issued to shareholders in March 2013, the option to exchange your scrip rights in return for newly issued Santander shares, results in no Spanish withholding tax being deducted. Therefore, tax vouchers are not issued to shareholders who have this option applied and a dividend statement is sent in its place.
For UK tax purposes, your shareholder remuneration payment in the form of new Santander shares should not give rise to taxable income or to a disposal for the purposes of taxation of chargeable gains. Your new shares should be treated as part of the same asset as your existing holding of Santander shares for the purposes of taxation of chargeable gains, with any base cost in your existing Santander shares being apportioned between your existing shares and your new Santander shares.
If you would like a duplicate Scrip Dividend Statement, there is a fee of £15.00 to cover the time and work involved in processing the request. Please make your cheque payable to ‘Registrar for Banco Santander’.