Online
If you already have a Shareview Portfolio, you can login to add/change your mandate online.
As long as your shareholding meets certain criteria, the change will take place straightaway.
If you don't have a Shareview Portfolio, you can either create a portfolio or else you can make your request by phone or post. Please note joint shareholders are unable to register mandates over the phone. A mandate form must be completed and signed by all holders.
Phone
Please call our Shareholder Helpline on:
0371 384 2030
(Overseas holders need to ring: +44 121 415 7047).
If calling by Textel/Minicom, please call: 0371 384 2255.
Lines are open Monday to Friday, 8.30am to 5.30pm; excluding UK Bank Holidays.
When you call, please quote the Shareholder Reference; this can be found on the share certificate/statement or on any previous correspondence we have sent you.
Post
Download and complete a Change of Mandate form.
Alternatively, if your shares are held in either Banco Santander then please download the mandate form using the link below.
Banco Santander mandate form
Please ensure you follow the instructions on the form carefully and then post this to:
Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
United Kingdom.
If you are unable to download, print and complete the form, we can accept a written instruction.
Please ensure that the following information is included:
- Signature(s) of all named shareholder(s)/ legal representative(s);
- Full Bank Account Number, Sort Code and Reference Number (if applicable and to a maximum of 18 characters);
- Name and address of shareholder(s);
- Name of the company in which the shares are held;
- Ideally one shareholding per form or a summary of shareholdings (and details of each) in an accompanying letter;
- Shareholder Reference for each shareholding (this can be found on your share certificate or on any previous correspondence we have sent you).
Please note:
- Most banks use a BACS payment system; the system we use for direct payment. Some banks do not offer this service. When this is the case, we arrange for cheques to be sent directly to the registered address.
- The provision of bank / building society mandate details will not replace any existing DRIP / SCRIP details currently applied to your shareholding.
You should receive a response to an enquiry regarding
direct dividend payments, or receive a requested mandate form, within 5 business days. Bank account details, provided on submitted mandate forms, will be applied to the shareholding details ahead of the next dividend date. Unless requested, no letter will be sent to confirm that the mandated account details have been applied. This should not be of concern.
Online
If you already have a Shareview Portfolio, you can login to add/change your mandate online.
As long as your shareholding meets certain criteria, the change will take place straightaway.
If you don't have a Shareview Portfolio, you can register for one by following the above link.
Alternatively, you can make your request by post. The easiest way to do so is to download and complete a Change of Mandate form.
Alternatively, if your shares are held in Banco Santander then please download the mandate form using the link below.
Please ensure you follow the instructions on the form, complete it and then post it to:
Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
United Kingdom.
If you are unable to download, print and complete the form, we can accept a written instruction.
Please ensure that the following information is included:
- Signature(s) of all named shareholder(s)/ legal representative(s);
- Full Bank Account Number, Sort Code and Reference Number (if applicable and to a maximum of 18 characters);
- Name and address of shareholder(s);
- Name of the company(ies) and Shareholder Reference(s) in which the shares are held (this can be found on the share certificate, share statement or on any previous correspondence we have sent you).
Please note:
- Most banks use a BACS payment system; the system we use for direct payment. Some banks do not offer this service. When this is the case, we arrange for cheques to be sent directly to the registered address.
- The provision of bank / building society mandate details will not replace any existing DRIP / SCRIP details currently applied to your shareholding.
You should receive a response to an enquiry regarding direct dividend payments, or receive a requested mandate form, within 5 business days. Bank account details, provided on submitted mandate forms, will be applied to the shareholding details ahead of the next dividend date. Unless requested, no letter will be sent to confirm that the mandated account details have been applied. This should not be of concern.
For security purposes, all mandate requests relating to corporate holdings need to be sent by post.
If your shares are held in Banco Santander then please download the corporate mandate form using the link below.
If you hold Royal Dutch Shell plc Shares in CREST then please download the CREST mandate form using the link below.
Please ensure you follow the instructions on the form carefully and then post this to:
Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
United Kingdom.
If you are unable to download, print or complete the form, we will accept a written instruction on company-headed paper.
Please ensure that the following information is included:
- Signature of an authorised corporate signatory; stating the capacity in which they sign (such as: Director, Secretary or authorised signatory);
- Full Bank Account Number, Sort Code and Reference Number (if applicable and to a maximum of 18 characters);
- Name and address of corporate shareholder;
- Name of the company(ies) and Shareholder Reference(s) in which the shares are held (this can be found on the share certificate, share statement or on any previous correspondence we have sent you).
The instruction will also need to be bank stamped.
Please note:
- Most banks use a BACS payment system; the system we use for direct payment. Some banks do not offer this service. When this is the case, we arrange for cheques to be sent directly to the registered address.
- The provision of bank / building society mandate details will not replace any existing DRIP / SCRIP details currently applied to your shareholding.
We will process your mandate request within 5 business days from receipt of your form. No letter will be sent from us to confirm that the mandated account details have been applied. This should not be of concern.
For security purposes, requests to set up/amend mandates to overseas accounts need to be made by post and include a completed form.
Please ensure you follow the instructions on the form carefully and then post this to:
Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
United Kingdom.
This service is available for a number of countries - a list of applicable countries can be found below:
Please note the following:
- A small fee is deducted prior to the funds being credited to your overseas account and is detailed on the Overseas Mandate form/ guidance notes.
- Shareholders with bank/building society accounts registered in the Republic of Ireland are required to complete an Overseas Mandate form.
- Shareholders with bank/building society accounts registered in Northern Ireland should use the standard UK process detailed above.
If you are registered with us as a legal representative or Power of Attorney, you may send us a written request to amend a dividend bank/building society mandate. It may be easier for you to complete a Change of Mandate form. Alternatively, if your shares are held in Banco Santander then please download the mandate form using the link below.
Banco Santander mandate form
For security reasons, however, you will not be able to instruct us online or by phone. Your request should be sent to:
Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
United Kingdom.
As long as your shareholding meets certain criteria, dividend mandates can be cancelled at any time by sending us an email
here, by phone or by post.
Phone
Dividend mandates can be cancelled by phone for holdings of 2500 shares or fewer. Please note joint shareholders are unable to cancel their mandates over the phone or by email. Written instruction must be sent directly to us and must be signed by all shareholders registered on the holding.
Please call our Shareholder Helpline on:
0371 384 2030
(Overseas holders need to ring: +44 121 415 7047).
If calling by Textel/Minicom, please call: 0371 384 2255.
Lines are open Monday to Friday, 8.30am to 5.30pm; excluding UK Bank Holidays.
When you call, please quote the Shareholder Reference; this can be found on the share certificate/statement or on any previous correspondence we have sent you.
Post
Please send us a written instruction to:
Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
United Kingdom.
This needs to include:
- Signature(s) of all named shareholder(s)/ legal representative(s);
- Name and address of shareholder(s);
- Name of the company in which the shares are held;
- Shareholder Reference for each shareholding (this can be found on your share certificate or on any previous correspondence we have sent you).