Manage My Dividend payments

If you are a shareholder who has a UK bank/building society account, you can arrange to have dividends paid direct via a bank/building society mandate.

How to arrange direct dividend payments

If you are a shareholder who has a UK bank/building society account, you can arrange to have dividends paid direct via a bank/building society mandate.

Please note:

In most cases, we are unable to set mandated dividend payments to anyone other than the shareholder themselves. There are only a few exceptional circumstances when we will be able to do this; such as when the shareholder is deceased, where there is a Court Protection Order, or when another type of Order is in place.

Fees

For a dividend payment made to a UK bank or building society account, no fee is chargeable. A fee is deducted for any payment to an overseas account. Please read below for further information.

How to...

Change the mandate for a holding

Shareview Portfolio is the simplest way to update your bank details.

Important Information

You will need to have an existing Shareview portfolio to provide or update your bank account details online. If you don’t have a Shareview portfolio you can register by selecting the ‘Register’ button

If your bank account is held overseas please check our ‘Change the mandate for an overseas shareholder’ accordion on this page for further information on your options

Legal representative / Power of Attorney - If you are a legal representative or Power of Attorney for an account, you will only be able to update your bank account details by post

Change the mandate for a holding

Go to 'Change my account settings' in 'Quick links'

Click 'My bank details'

Select 'Change'

Alternative ways to change bank details:

CALL US POST

If possible please have your Shareholder Reference(s) for each shareholding you wish to update. You can find these at the top of any correspondence from us.

+44 (0) 371 384 2030

Please use the country code when calling from outside the UK. Lines are open from 8.30am to 17.30pm (UK time), Monday to Friday (excluding public holidays in England and Wales).

For deaf and speech impaired customers we welcome calls via Relay UK. Please see www.relayuk.bt.com for more information.

Download and complete a Change of Mandate form

Please ensure you follow the instructions on the form carefully and then post this to:

EQUINITI
Aspect House
Spencer Road
Lancing
BN99 6DA
UK

If you are unable to complete and send a form to us, a written request will be accepted. Please ensure that the following information is included:

Full Name(s) of registered Shareholder(s)

Company name(s) the shares are held in

Shareholder reference number(s)

Registered address

Full Bank account Number, Sort code and Reference number (if applicable)

Your contact number

Signature(s) of registered Shareholder(s) or legal representatives

Change the mandate for a corporate holding

For security purposes, all mandate requests relating to corporate holdings need to be sent by post.

Please download your respective Mandate Form using the following links.

Corporate Mandate Form
Banco Santander Corporate Mandate Form

Please ensure you follow the instructions on the form carefully and then post this to:

EQUINITI
Aspect House
Spencer Road
Lancing
BN99 6DA
UK

If you are unable to download, print or complete the form, we will accept a written instruction on company-headed paper. Please ensure that the following information is included:

Signature of an authorised corporate signatory; stating the capacity in which they sign (such as: Director, Secretary or authorised signatory);

Full Bank Account Number, Sort Code and Reference Number (if applicable and to a maximum of 18 characters);

Name and address of corporate shareholder;

Name of the company(ies) and Shareholder Reference(s) in which the shares are held (this can be found on the share certificate, share statement or on any previous correspondence we have sent you).

Please note:

Most banks use a BACS payment system; the system we use for direct payment. Some banks do not offer this service. When this is the case your mandate instruction will be rejected.

The provision of bank / building society mandate details will not replace any existing DRIP / SCRIP details currently applied to your shareholding.

We will process your mandate request within 5 business days from receipt of your form.

Change the mandate for an overseas shareholder

Check our Overseas payment service to arrange dividend payments to your overseas bank account.

For security purposes, requests to set up/amend mandates to overseas accounts need to be made by post and include a completed overseas mandate form.

We also provide a full list of countries where this service is applicable.

If you hold your shares in Shell plc or Vodafone Group Plc please refer to the International Payment Service. Here you will find all the information for this service, including the charges and countries available.

Please ensure you follow the instructions on the form carefully and then post this to:

EQUINITI
Aspect House
Spencer Road
Lancing
BN99 6DA
UK

Please note the following:

A small fee is deducted prior to the funds being credited to your overseas account and is detailed on the Overseas Mandate form/ guidance notes.

Shareholders with bank/building society accounts registered in the Republic of Ireland are required to complete an overseas mandate form.

Shareholders with bank/building society accounts registered in Northern Ireland should use the standard UK process detailed above.

Change the mandate for an overseas bank account (Shell plc, Mondi plc and Vodafone plc only)

If you hold shares in Shell plc you can arrange for direct payment in Euro, USD or GBP to an overseas bank account. If you hold shares in Vodafone plc you can arrange for direct payment in Euro or GBP to an overseas bank account. If you hold shares in Mondi plc you can arrange for direct payment in Euro only to an overseas bank account. To do this you will need to complete a Currency Election Form.

Please note:

Joint shareholders are unable to register mandates over the phone. A mandate form must be completed and signed by all holders.

ONLINE CALL US POST

If you already have a Shareview Portfolio, you can log in to add/change your overseas bank account for your Shell shares online.

As long as your shareholding meets certain criteria, the change will take place straightaway.

If you don't have a Shareview Portfolio, you will need make the request by phone or by post.

Shell plc
+44 (0) 800 169 1679

Vodafone plc
+44 (0) 371 384 2532

Download and complete a Currency Election Form.

Please ensure that the following information is included:

Signature(s) of all named shareholder(s)/ legal representative(s);

Complete ONE of the currency sections ONLY;

Full Bank Account details;

Name and address of shareholder(s);

Shareholder Reference (this can be found on your share certificate or on any previous correspondence we have sent you).

Please ensure you follow the instructions on the form carefully and then post this to:

EQUINITI
Aspect House
Spencer Road
Lancing
BN99 6DA
UK

Please note:

The provision of bank / building society mandate details will not replace any existing DRIP / SCRIP details currently applied to your shareholding.

You should receive a response to an enquiry regarding direct dividend payments, or receive a requested mandate form, within 5 business days. Bank account details, provided on submitted mandate forms, will be applied to the shareholding details ahead of the next dividend date.

How to arrange direct dividend payments

If you are a shareholder who has a UK bank/building society account, you can arrange to have dividends paid direct via a bank/building society mandate.

Shareview portfolio is the simplest way to update your bank mandate.

Important Information

You will need to have an existing Shareview portfolio to provide or update your bank account details online. If you don’t have a Shareview portfolio you can register by selecting the ‘Register for Shareview portfolio’ button

If your bank account is held overseas please check our ‘Change the mandate for an overseas shareholder’ accordion on this page for further information on your options

Legal representative / Power of Attorney - If you are a legal representative or Power of Attorney for an account, you will only be able to update your bank account details by post

Unclaimed payments - Any unclaimed payments on the shareholdings (such as dividends) will be reissued and we may deduct a fee. The fee will depend on the value of the payment(s)

Change the mandate for a holding

Go to 'Change my account settings' in 'Quick links'

Click 'My bank details'

Select 'Change'

Alternative ways to change your address:

CALL US POST

If possible please have your Shareholder Reference(s) for each shareholding you wish to update. You can find these at the top of any correspondence from us

+44 (0) 371 384 2030

Download and complete a Change of Address form. You will need to submit a separate form for each company you hold shares in.

Please ensure you follow the instructions on the form carefully and then post this to:

EQUINITI
Aspect House
Spencer Road
Lancing
BN99 6DA
UK

If you are unable to complete and send a form to us, a written request will be accepted. Please ensure that the following information is included:

Instruction from and original signature of the first named shareholder or legal representative;

Name(s) of shareholder(s);

The previous and new address; a shareholder can choose any address to which their shareholding(s) is/are to be registered;

Name of the company(ies) and Shareholder Reference(s) in which the shares are held (this can be found on the share certificate, share statement or on any previous correspondence we have sent you).

For phone or postal requests, we will process your change of address within 10 days of receipt of instruction. Online requests will happen instantly.

Barclays Sharestore & BT Easyshare customers please note: We are unable to register any address outside the UK or EEA as this is outside of the terms of this service.

My Dividends:

Re-investment options

Dividend payments

Request payment re-issue