Request payment re-issue

If you require a payment to be reissued following the death of a shareholder, please note we can only do this once the death has been registered with us.

Find out more about registering the death of a shareholder

If you have received an Unclaimed Cash Asset statement, you can request a release online of any remaining asset balance.

If you have received notification of unclaimed monies in a recent Dividend or Statement of Entitlement mailing, there are two simple ways of receiving the payment quoted.

You will have received either a Payment Release form (If you already have a bank mandate registered) or a Bank Mandate form (If you do not currently have a bank mandate registered).

Please complete and return the form to the address provided and we will reissue the payment(s) direct to your bank account within 30 days of receipt of your instruction.

There is an easier way to receive dividends and prevent the need for future reissues. In the UK, with most bank or building society accounts, it is possible to have dividends paid direct to your account. This will give you immediate cleared funds on the dividend payment date and remove the risk of your dividend cheques being lost or mislaid.

Sometimes referred to as a 'payment instruction' or 'dividend mandate' it is quick and easy to set up - For further information, please visit the dividend payments page.

If you live or work outside of the UK, Equiniti can arrange for your dividends to be automatically converted into local currency and credited direct to your bank account - normally just a few days after the company's dividend payment date.

The Overseas Payment service pays to over 40 countries worldwide and normally costs less than paying in your sterling cheque.

There are two types of scheme:

Companies choose the type of Re-investment Plan that they wish to offer. More information about these services and details of how to apply can be found on the Dividend Reinvestment pages.

Our standard policy is to deduct a fee for payments that are reissued. The fee levied for the reissue of a payment goes some way towards covering the administration costs involved in this process. In general, the higher the value of the payment, the higher the associated administration costs. This is because of the increased security checks that must be undertaken. On some occasions, multiple payments may be involved as payments could be issued from different bank accounts. In these circumstances, a fee may be levied for each payment issued.

Fees will normally be deducted before the payment is reissued. You will, therefore, receive the payment minus the applicable fee. Our standard fees for reissuing a payment are listed below.