Non-receipt of a direct payment to your bank or building society
A recent Dividend Confirmation/Tax Voucher you have received may indicate that your dividend
payment(s) is/are being paid to an old bank/building society account.
If your new account is with the same bank or building society, they will
usually forward the payment to your new account.
If this does not happen, the bank or building society will return the money
to us.
If you have not registered your new account details with us, we will send you
a cheque for the returned amount. We aim to do this as soon as possible, after
the dividend is paid. In some cases this could take up to 10 days.
If you have registered new account details with us, prior to the payment
being returned, we will reissue the payment direct to your new bank account.
Queries relating to a payment sent direct to your bank account
We recommend that you contact us if it has been longer than 10 days since the
dividend payment should have been paid to your bank/building society.
Before contacting us, please ask your bank/building society to confirm
whether or not they have returned the payment to us. If they can confirm that
they have, please provide us with the following information that your
bank/building society should be able to give you:
- Details of how the dividend payment was returned to
us;
- When the dividend payment was returned to us;
- Any reference number that they may quote for this
return of payment.
Dividend Confirmations/Tax Vouchers (paper)
Most larger companies issue each shareholder a Annual Dividend Confirmation (ADC) per shareholding, annually.
This is instead of postal notification of each
dividend payment at the time they are paid. It is sent to you on behalf of the company and shows the
dividends paid to you during that tax year. Consolidated Tax Vouchers would have been sent to you for
payments prior to 6 April 2016 and shows the amount of tax credit paid on each dividend during that tax
year.
You should keep this document as HM Revenue & Customs may ask you for the
information.
Replacement Dividend Confirmations/Tax Vouchers (paper)
If needed, we can issue a replacement Dividend Confirmation (or Tax Voucher for payments prior to 6 April
2016). A fee is usually charged
for replacements. Standard fees are as follows: £15.00 for each duplicate Dividend Confirmation/Tax
Voucher (lists 1 dividend payment); £3.00 for each additional dividend payment
detail.
Please note: Fees may vary per company and are subject to
change.
* When requesting a replacement Dividend Confirmation/Tax Voucher, please specify the date-range that
you would like it to cover.
* Any required fees will be detailed in our response to your request.
How to contact us
Online
Click
here to send us an email. Please, however, be careful with the information
that you provide to us via the internet. If you wish to check any bank/building
society details that we hold, it may be safer to only present the last four
digits of the account number.
We will deal with your request within 5 business days of receipt.
Phone
If possible please have your Shareholder Reference(s) for each shareholding you have a query on. You can find
these at the top of any correspondence from us.
+44 (0) 371 384 2030
Please use the country code when calling from outside the UK. Lines are open from 8.30am to 17.30pm (UK
time), Monday to Friday (excluding public holidays in England and Wales).
For deaf and speech impaired customers we welcome calls via Relay UK. Please see www.relayuk.bt.com for more information.
Post
Whether you are writing to request information regarding a Dividend Confirmation/Tax Voucher, or
writing to get a replacement Dividend Confirmation/Tax Voucher or Dividend Payment, please ensure that
you:
1. State the name of the company for which you are a shareholder.
2. State your Shareholder Reference – this can be found on your share
certificate or on any previous correspondence we have sent you.
3. Write your name and address exactly as it is recorded on the Register of
Shareholders; as identified by the name and address on any of our recent
correspondence to you.
Please send you written request to us at the following address:
Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
UK
We will deal with your request within 5 business days of receipt
Electronic Dividend Confirmations (e-DCs) contain the same information as paper Dividend Confirmations. Shareholders will receive an e-DC if they elect the 'e-mail'
preference in Your Portfolio on the Shareview site.
Electronic Dividend Confirmations allow shareholders to view their Dividend Confirmation details
online via Your Portfolio, on Shareview, and to print from screen. A print
out of the e-DC on Shareview will be accepted by HM Revenue & Customs in the
same way as a paper Dividend Confirmation. If you opt for an e-DC, you will no longer
receive a paper version of the Dividend Confirmation for those companies who offer the
service. Instead, you will receive an email advising you to collect your e-DC
from Your Portfolio on the Shareview site.