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Contact us

Need to get in contact?

​If you need to get in contact, you can find out how to do so below. But before you do, check out our Help section - there's a good chance you'll find out how to do so there.

Covid- 19: Changes to our Customer Experience Centre & how to contact us
Following the Prime Minister’s address to the nation, we are operating on limited resource within our Customer Experience Centre, therefore please refrain from calling us unless your query is urgent. Please email us with your query instead and we will endeavour to respond as quickly as possible. Thank you for your patience at this time.

Email us

Choose one of the categories from our help guides and FAQs to find out how to contact us online.

You can also find a list of all our email addresses below.

When contacting us, please have your Shareholder Reference to hand. This is the eleven digit number found on your share certificate, share statement, recent dividend information or correspondence. You will be asked for this number when you email us.

Share Registration

Please email customer@equiniti.com

Employee Benefits

Please email Myshareplan@equiniti.com

Shareview Dealing & Queries

Postal share dealing

Please email: customer@equiniti.com

Share certificates and CSN trading

Please email sharedealing@equiniti.com

To help ease pressure on our colleagues, we are asking customers to place their trades online where possible. By switching to online trading, you’ll also save money and can avoid longer wait times which you may experience on the phone.

Buy and sell certificates

For step-by-step instructions on how to place a trade online, please see our guidance page.

To place a trade by phone, please call 03456 037 037. Lines are open 08:00 to 16:30, Monday to Friday.

For any queries, please try our help page or email sharedealing@equiniti.com and we will respond to you as soon as we can.

Already traded?

If you have already traded and have a question relating to your recent trade please take a look at our step by step timeline here

Alternatively please email our team at Sharedealing@equiniti.com who will respond to your query as quickly as possible.

Equiniti Investment/ISA Accounts

If you have a query relating to your account please log in and send us a secure message.

Write to us

​If our help guides and FAQs don't answer your question, please write to us at the following address:

Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
United Kingdom

Voice Your Concerns

​If you have any concerns regarding the service you recieved please click here for more information