If the help articles on this page don't answer your question, you can contact us below:
Covid- 19: Changes to our Customer Experience Centre & how to contact us
Due to limited resource our telephone lines maybe very busy, please email us with your query. Our team will endeavour to respond to your email and answer your question(s) as quickly as possible.
Share Registration
Please email customer@equiniti.com
If your query is urgent please call our Customer Experience Centre on 0371 384 2030, between the hours of 9.00am & 5.00pm Monday – Friday. Please quote your 11 digit shareholder reference number when emailing or calling us. This is the eleven digit number found on your share certificate, share statement, recent dividend information or correspondence
Employee Benefits
Please email Myshareplan@equiniti.com
If your query is urgent please call our Customer Experience Centre on 0371 384 2040, lines are open 9.00am – 5.00pm Monday – Friday.
Shareview Dealing & Queries
Postal sharedealing
Please email customer@equiniti.com
Share certificates and CSN trading
Please email sharedealing@equiniti.com
To help ease pressure on our colleagues, we have temporarily suspended our telephone trading service. You can still trade shares online that are registered to Equiniti on our dealing page. For further guidance please follow the steps on our certificated page.
If you have a query about trading, we ask that in the first instance you check our help page or email sharedealing@equiniti.com.
Should you need assistance from a member of our team you can phone 03456 037 037. Lines are open 08:00 to 16:30.
Already traded?
If you have already traded and have a question relating to your recent trade please take a look at our step by step timeline here
Equiniti ISA and Investment Accounts
If you have a query relating to your account, in the first instance please log in and send us a secure message or email enquiries@equinitishareviewdealing.com.
If your query is urgent and you’d prefer to call please contact the team on 0345 300 0430, lines are open 8.00am – 4.30pm, Monday to Friday.