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Contact us

Need to get in contact?

​If you need to get in contact, you can find out how to do so below. But before you do, check out our Help section - there's a good chance you'll find out how to do so there.

Covid- 19: Changes to our Customer Experience Centre & how to contact us
Following the Prime Minister’s address to the nation, we are operating on limited resource within our Customer Experience Centre, therefore please refrain from calling us unless your query is urgent. Please email us with your query instead and we will endeavour to respond as quickly as possible. Thank you for your patience at this time.

Call us

Share Registration

If you need to contact us in regards to your shareholding, please call us on 0371 384 2030, our lines are open 9.00am – 5.00pm, Monday to Friday. Please note that due to lower resource, as a result of the current Covid 19 restrictions, it may take us a little longer to answer your call. Thank you for your patience.

In order for us to be able to locate your account quickly please have our 11 digit Shareholder reference to hand. This can be found on your share certificate, share statement, recent dividend information or general correspondence.

If you query relates to one of our other services listed below you can also contact us by email. Our current response times are 3 working days. You can call use if you prefer, although due to high call volumes it may take us a little longer to answer your call. Our contact numbers can be found in our Help section.

Employee Share and SIP plans

Please email

Share Dealing (share certificates and CSN holdings)

To help ease pressure on our colleagues, we are asking customers to place their trades online where possible. By switching to online trading, you’ll also save money and can avoid longer wait times which you may experience on the phone.

Buy and sell shares (without an account)

For step-by-step instructions on how to place a trade online, please see our guidance page.

To place a trade by phone, please call 03456 037 037. Lines are open 08:00 to 16:30, Monday to Friday.

Already traded?

If you have already traded and have a question relating to your recent trade please take a look at our step by step timeline here

If you would prefer to speak to one of our colleagues we are open until 6.00pm every week day to answer questions relating to the trades.

EQi Investment/ISA Accounts

If you have a query relating to your account please log in and send us a secure message or email us at

Write to us

​If our help guides and FAQs don't answer your question, please write to us at the following address:

Aspect House
Spencer Road
West Sussex
BN99 6DA
United Kingdom

Voice Your Concerns

​If you have any concerns regarding the service you recieved please click here for more information